Senior Client Service Leader – Commercial Banking

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 110,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ is seeking a Client Service Senior Manager to lead a team of client service professionals serving commercial bank clients. You will own a portfolio of clients and drive transformation to modernize the client experience.

The role emphasizes leadership, coaching, and talent development while collaborating with internal and external stakeholders to deliver best-in-class service. Travel up to 20% may be required.

Qualifications

• 6+ years of client facing work experience.
• Ability to influence others without direct supervision.
• Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills.
• Strategic thinking with the ability to adapt to change.
• Demonstrated team building skills and ability to work in a team environment.
• Delivering Coaching and Feedback/People Management.

Responsibilities

• Anticipate and manage work volumes, adhering to established policies and deadlines
• Collaborate with stakeholders to effectively resolve client issues / escalations
• Analyze and interpret client data to identify trends and develop department strategy
• Drive change initiatives, business strategy and technology enhancements programs
• Manage in dynamic, high-pressure environments and contribute to business resiliency planning
• Attract, develop and retain top talent. Coach and engage – to drive performance
• Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
• Build and maintain a culture of trust, transparency and integrity
• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
• Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
• Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Skills

Treasury Services knowledge

Client management

Strategic thinking

Leadership / People management

Project Management

Communication & presentation

Tools

Google G Suite

Microsoft Office

Job description

JPMorgan Chase & Co. in Tempe, AZ is seeking a Client Service Senior Manager to lead a team of client service professionals serving commercial bank clients. You will own a portfolio of clients and drive transformation to modernize the client experience.

The role emphasizes leadership, coaching, and talent development while collaborating with internal and external stakeholders to deliver best-in-class service. Travel up to 20% may be required.