Senior Client Service Leader - Commercial Lines (Hybrid)

Dickerson Group; Chesterbrook (PA); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Professional development

Career growth

Job summary

Alera Group is seeking a Sr. Manager, Client Service to lead and develop Commercial Lines Account Managers and Client Service Coordinators in a hybrid environment with remote consideration.

You will oversee operations, maintain key client relationships, and drive service excellence across a growing national practice. In this role you will partner with producers, claims resources, and internal teams to support retention, renewals, and favorable carrier negotiations while upholding high standards

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field, or equivalent professional experience.
• 10+ years of experience within the Commercial Lines insurance industry.
• Demonstrated leadership experience managing and developing client service teams.
• Strong communication, negotiation, relationship-building, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional client service standards.
• Proficiency with Microsoft Office and agency management systems.

Responsibilities

• Lead, coach, and develop Commercial Lines Account Managers and Client Service Coordinators to achieve service, retention, and performance goals
• Oversee departmental operations, establish clear expectations, and implement process improvements that enhance efficiency and client outcomes
• Maintain strong client relationships by providing strategic account oversight and ensuring exceptional service delivery
• Manage complex Commercial Property & Casualty accounts, serving as a primary point of contact and trusted insurance advisor
• Collaborate with producers, claims resources, and internal teams to support account retention, cross-selling initiatives, and business growth
• Oversee renewal and marketing activities, including submission preparation, proposal development, quotation review, and carrier negotiations
• Monitor workloads, conduct team audits, and identify opportunities to improve service standards, productivity, and scalability
• Promote a collaborative, high-performing culture through coaching, performance management, problem-solving, and effective communication

Skills

Leadership experience

Client service excellence

Communication & negotiation

Time management

Education

Bachelor's degree in Business Administration, Marketing, Sales, or a related field, or equivalent professional experience.

Tools

Applied Epic

Microsoft Office

Job description

Alera Group is seeking a Sr. Manager, Client Service to lead and develop Commercial Lines Account Managers and Client Service Coordinators in a hybrid environment with remote consideration.

You will oversee operations, maintain key client relationships, and drive service excellence across a growing national practice. In this role you will partner with producers, claims resources, and internal teams to support retention, renewals, and favorable carrier negotiations while upholding high standards