Senior Client Service Leader - Commercial P&C (Hybrid/Remote)

Dickerson Group; Berwyn (PA); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career成长

Job summary

Alera Group is hiring a Senior Manager, Client Service to lead Commercial Lines client service teams and deliver proactive guidance that protects client assets and supports long-term success.

In this hybrid role, you will coach Account Managers and Service Coordinators, oversee operations, and collaborate across producers, claims resources, and internal teams to sustain exceptional service and growth.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field, or equivalent professional experience.
• 10+ years of experience within the Commercial Lines insurance industry.
• Demonstrated leadership experience managing and developing client service teams.
• Strong communication, negotiation, relationship-building, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional client service standards.
• Proficiency with Microsoft Office and agency management systems.

Responsibilities

• Lead, coach, and develop Commercial Lines Account Managers and Client Service Coordinators to achieve service, retention, and performance goals
• Oversee departmental operations, establish clear expectations, and implement process improvements that enhance efficiency and client outcomes
• Maintain strong client relationships by providing strategic account oversight and ensuring exceptional service delivery
• Manage complex Commercial Property & Casualty accounts, serving as a primary point of contact and trusted insurance advisor
• Collaborate with producers, claims resources, and internal teams to support account retention, cross-selling initiatives, and business growth
• Oversee renewal and marketing activities, including submission preparation, proposal development, quotation review, and carrier negotiations
• Monitor workloads, conduct team audits, and identify opportunities to improve service standards, productivity, and scalability
• Promote a collaborative, high-performing culture through coaching, performance management, problem-solving, and effective communication

Skills

Leadership

Communication

Negotiation

Relationship building

Interpersonal skills

Microsoft Office

Agency management systems

Education

Bachelor's degree in Business Administration, Marketing, Sales, or a related field

Tools

Microsoft Office

Agency management systems

Job description

Alera Group is hiring a Senior Manager, Client Service to lead Commercial Lines client service teams and deliver proactive guidance that protects client assets and supports long-term success.

In this hybrid role, you will coach Account Managers and Service Coordinators, oversee operations, and collaborate across producers, claims resources, and internal teams to sustain exceptional service and growth.