Senior Client Service Leader, Commercial Banking

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ is seeking a Client Service Senior Manager to lead a team serving Commercial Bank clients and to manage a portfolio of relationships. The role focuses on delivering best-in-class service and driving strategic change in client experience.

As a strategic leader, you will guide business execution, coach managers, and collaborate with stakeholders to resolve client issues, leveraging digital tools to enhance self-service options and client satisfaction.

Qualifications

• Must have extensive experience in client service leadership.
• Strong ability to manage multiple relationships and influence without direct supervision.

Responsibilities

• Lead a team of Client Service professionals serving moderate to complex Commercial Bank clients.
• Own a portfolio of clients and drive change through innovation and transformation.
• Collaborate with stakeholders to resolve client issues and escalations.
• Analyze client data to identify trends and develop department strategy.
• Coach and develop team members to drive performance and inclusivity.

Job description

JPMorgan Chase & Co. in Tempe, AZ is seeking a Client Service Senior Manager to lead a team serving Commercial Bank clients and to manage a portfolio of relationships. The role focuses on delivering best-in-class service and driving strategic change in client experience.

As a strategic leader, you will guide business execution, coach managers, and collaborate with stakeholders to resolve client issues, leveraging digital tools to enhance self-service options and client satisfaction.