Senior Client Service Leader — Commercial Banking

JP Morgan Chase; Tempe (AZ); Vor Ort; USD 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Health & wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Zusammenfassung

JPMorganChase in Tempe, AZ seeks a Client Service Senior Manager within Commercial Bank to lead client service teams and manage a portfolio of complex clients. You will drive strategy, coach managers, and push digital tools adoption to enhance the client experience.

You will oversee employee development, partner with stakeholders, and deliver reliable service in a fast-paced environment. Travel up to 20% for client visits is expected.

Qualifikationen

• Comprehensive knowledge of Treasury Services and/or Custom Card products.
• Ability to influence others without direct supervision.
• Ability to provide quantifiable management reporting and present findings.
• Strong project management and execution skills.
• Excellent verbal, written, interpersonal, and organizational skills.
• Strategic thinking with adaptability.
• Proven team-building ability and collaborative mindset.
• 6+ years of client-facing work experience.
• Experience delivering coaching and feedback.

Aufgaben

• Anticipate and manage work volumes per policies and deadlines.
• Collaborate with stakeholders to resolve client issues.
• Analyze client data to identify trends and inform strategy.
• Drive change initiatives and technology enhancements.
• Lead in high-pressure environments and contribute to resiliency.
• Attract, develop and retain top talent; coach and engage.
• Evaluate team performance to meet objectives; foster inclusion.
• Build a culture of trust and integrity.
• Identify opportunities for digital self-service tools.
• Solicit client feedback to adapt offerings.
• Regular client relationship reviews and promote adoption.

Kenntnisse

Treasury Services

Influence without supervision

Management reporting

Project management

Communication skills

Strategic thinking

Team building

Client facing 6+ yrs

Coaching & feedback

Tools

Microsoft Office

Google Workspace

Jobbeschreibung

JPMorganChase in Tempe, AZ seeks a Client Service Senior Manager within Commercial Bank to lead client service teams and manage a portfolio of complex clients. You will drive strategy, coach managers, and push digital tools adoption to enhance the client experience.

You will oversee employee development, partner with stakeholders, and deliver reliable service in a fast-paced environment. Travel up to 20% for client visits is expected.