Senior Client Service Leader, Commercial Banking

JPMorganChase; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive health coverage

Career development opportunities

Job summary

JPMorganChase in the United States is seeking a Client Service Senior Manager for Commercial Bank to lead client service teams, own a portfolio of clients and manage a group of client service managers. You will drive change through innovation and transformation and modernize the client experience.

As a strategic leader, you will execute the firm's strategy, manage relationships, and collaborate with stakeholders to address client needs while guiding talent development and performance in a

Qualifications

• Comprehensive knowledge of Treasury Services and/or Custom Card products
• Data Analytics & Change Management experience – including presenting findings
• Ability to influence others without direct supervision
• Ability to provide quantifiable management reporting & present findings
• Project Management & Execution
• Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
• Strategic thinking with the ability to adapt to change
• Demonstrated team building skills and ability to work in a team environment
• 6+ years of client facing work experience

Responsibilities

• Anticipate and manage work volumes, adhering to established policies and deadlines
• Collaborate with stakeholders to effectively resolve client issues / escalations
• Analyze and interpret client data to identify trends and develop department strategy
• Drive change initiatives, business strategy and technology enhancements programs
• Manage in dynamic, high-pressure environments and contribute to business resiliency planning
• Attract, develop and retain top talent. Coach and engage – to drive performance
• Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
• Build and maintain a culture of trust, transparency and integrity
• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
• Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
• Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Skills

Relationship management

Team leadership

Data analysis

Change management

Communication

Strategic thinking

Education

Bachelor's degree or equivalent

Job description

JPMorganChase in the United States is seeking a Client Service Senior Manager for Commercial Bank to lead client service teams, own a portfolio of clients and manage a group of client service managers. You will drive change through innovation and transformation and modernize the client experience.

As a strategic leader, you will execute the firm's strategy, manage relationships, and collaborate with stakeholders to address client needs while guiding talent development and performance in a