Senior Client Service Director — Healthcare Comms (Remote)

CM Consulting; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

CM Consulting is seeking an Associate Client Service Director for the US & UK, with a remote working model. The role centers on leading high-value client accounts within medical communications, balancing strategic direction with commercial execution.

The successful candidate will build trusted relationships with senior clients, shape account strategy and lead cross-functional teams to deliver exceptional work, driving growth and value across the agency.

Qualifications

• Significant experience within medical communications.
• Strong track record of senior client and account leadership.
• Experience growing existing accounts and contributing to new business.
• Strong commercial and strategic acumen.
• Confidence to challenge, influence and advise senior stakeholders.
• Collaborative leadership style and passion for developing people.

Responsibilities

• Take strategic ownership of a portfolio of high-value client accounts.
• Build and strengthen senior-level client partnerships.
• Drive organic growth and identify new business opportunities.
• Shape account strategy alongside scientific and cross-functional leaders.
• Lead high-performing teams and develop future talent.
• Own commercial performance, forecasting and account financials.
• Bring fresh thinking and new ideas to how medical communications can deliver greater value.

Job description

CM Consulting is seeking an Associate Client Service Director for the US & UK, with a remote working model. The role centers on leading high-value client accounts within medical communications, balancing strategic direction with commercial execution.

The successful candidate will build trusted relationships with senior clients, shape account strategy and lead cross-functional teams to deliver exceptional work, driving growth and value across the agency.