Senior Client Relationship Manager – Regional & National Accounts

The Hartford; United States; Hybrid; USD 89,000 - 133,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Hartford is seeking a Senior Client Relationship Manager within its Employee Benefits Group to lead regional and national accounts across the United States.

You will partner with clients, brokers, Account Executives, underwriters and internal teams to deliver outstanding service, drive retention and growth, and ensure successful plan administration from implementation through renewal. This role requires strategic account planning and collaboration across partners, with travel up to 20%.

Qualifications

• 3+ years of experience in Group Employee Benefits and managing client relationships.
• Experience with Regional and/or National Account customers of varying sizes.
• Bachelor’s degree or equivalent work experience preferred.
• Group Life & Health License required; Disability Specialist designation within one year.
• Willingness to travel ~20%.

Responsibilities

• Manage a defined book of Regional and National Account clients with broker collaboration.
• Lead renewals, account planning, and strategic growth initiatives.
• Coordinate with underwriting, claims, billing, and enrollment teams to deliver service.
• Serve as trusted advisor to clients and brokers and communicate plan provisions clearly.
• Oversee implementation, onboarding, and ongoing account management activities.

Skills

Account management

Client relationships

Sales support

Education

Bachelor’s degree or equivalent

Job description

The Hartford is seeking a Senior Client Relationship Manager within its Employee Benefits Group to lead regional and national accounts across the United States.

You will partner with clients, brokers, Account Executives, underwriters and internal teams to deliver outstanding service, drive retention and growth, and ensure successful plan administration from implementation through renewal. This role requires strategic account planning and collaboration across partners, with travel up to 20%.