Senior Client Relationship Consultant - Banking & Digital

US Bank; Hilliard (OH); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability coverage

Parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels. You will assess banking needs, educate clients on deposit and loan products, and recommend tailored solutions in a digital-first environment.

The role emphasizes proactive client outreach, strong product knowledge, and collaboration with branch teams to deliver an exceptional banking experience. NMLS registration is required by the SAFÈ Act standards.

Qualifications

• High school diploma or equivalent required.
• Typically five or more years of job-related, retail banking experience or a combination of experience and training.

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow up.
• Identify solutions for new and existing clients based on their needs through effective engagement.
• Maintain working knowledge of consumer and business banking products and services, including digital offerings.
• Provide a consistent, optimal client experience by greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch teams to best serve clients.
• Open new consumer and business accounts and submit credit applications.

Skills

Proactive outreach

Client engagement

Digital banking

Sales campaigns

Interpersonal skills

Education

High school diploma

Tools

Banking systems

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels. You will assess banking needs, educate clients on deposit and loan products, and recommend tailored solutions in a digital-first environment.

The role emphasizes proactive client outreach, strong product knowledge, and collaboration with branch teams to deliver an exceptional banking experience. NMLS registration is required by the SAFÈ Act standards.