Senior Client Relationship Consultant – Digital Banking

U.S. Bank; Hilliard (OH); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Job summary

U.S. Bank is seeking a Client Relationship Consultant to build strong client relationships across multiple channels, including in-person and virtual interactions.

The role focuses on understanding customer needs, educating on digital services, and opening accounts while supporting sales campaigns. The position requires a high school diploma, extensive retail banking experience, and familiarity with digital products.

Qualifications

• Must have customer relationship and sales aptitude within retail banking.
• Strong ability to engage and communicate with clients across channels.
• Experience with digital banking products and self-service technologies.
• Ability to identify customer needs and recommend solutions.
• Background in financial services or NMLS awareness desirable.

Responsibilities

• Build and foster client relationships through proactive outreach and follow-up.
• Engage and educate clients on banking products and services, including digital options.
• Open new consumer and business accounts and process service requests.
• Conduct needs-based conversations to recommend tailored banking solutions.
• Collaborate with branch team to deliver exceptional client experiences.

Skills

Relationship building

Customer service

Communication

Digital product knowledge

Needs assessment

Sales experience

Digital-first mindset

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to build strong client relationships across multiple channels, including in-person and virtual interactions.

The role focuses on understanding customer needs, educating on digital services, and opening accounts while supporting sales campaigns. The position requires a high school diploma, extensive retail banking experience, and familiarity with digital products.