Senior Client Partner for Strategic Accounts & Growth

Rackspace US, Inc.; United States; Remote; USD 208,000 - 366,000; Full time

Job summary

Rackspace Technology is seeking a senior leader to drive account planning, governance, and strategic growth across a portfolio of technology clients in this executive-level role. You will orchestrate cross-functional teams and own renewal risk mitigation, delivering revenue, margins, and client outcomes.

The position emphasizes market leadership, partnerships, and complex opportunity management, with occasional domestic and international travel.

Qualifications

• Expert-level knowledge of professional sales training and sales process.
• Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers.

Responsibilities

• Lead account planning, forecasting, and governance for an assigned portfolio, ensuring alignment with client objectives and overall business strategy.
• Own and continuously assess overall account health to inform strategic decision-making, proactively mitigate renewal and churn risks, and drive sustainable revenue growth through targeted pipeline expansion.
• Deliver profitable growth by achieving ACV and TCV targets, maintain strong margin performance, and ensuring financial results align with account-level and portfolio-level objectives.
• Provide end-to-end account governance, overseeing delivery excellence, client satisfaction outcomes, and the effective execution of active engagements.
• Orchestrate cross-functional teams, including GTM, Delivery, Commercial Architecture, and Offer Management to design and deliver high-value, client specific solutions.
• Serve as a leader within the market leadership team, contributing to portfolio strategy, industry positioning, and long-term growth planning for technology clients.
• Build and leverage strategic partnerships with internal stakeholders, external partners, and vendors to advance complex opportunities, support services-led sales motions, and participate in regional sales governance and deal review forums.
• Provide guidance, coaching, and oversight to consultants and project teams aligned to the account(s), fostering engagement, performance excellence, and retention.
• Ensure strong account controls and compliance across financial, contractual, administrative processes, including billing, receivables, and internal governance standards.

Skills

CRM Software Skills

Cross-selling

Customer Relationship Management

Data Analysis

Leadership

Negotiation Skills

Pipeline Management

Presentation Building

Proposal Drafting

Public Speaking

SOW

Education

Bachelor's Degree

High School Diploma or regional equivalent

Tools

Salesforce

Job description

Rackspace Technology is seeking a senior leader to drive account planning, governance, and strategic growth across a portfolio of technology clients in this executive-level role. You will orchestrate cross-functional teams and own renewal risk mitigation, delivering revenue, margins, and client outcomes.

The position emphasizes market leadership, partnerships, and complex opportunity management, with occasional domestic and international travel.