Client Partner VI - US

Rackspace US, Inc.; United States; Remote; USD 208,000 - 366,000; Full time

Job summary

Rackspace Technology is seeking a senior leader to drive account planning, governance, and strategic growth across a portfolio of technology clients in this executive-level role. You will orchestrate cross-functional teams and own renewal risk mitigation, delivering revenue, margins, and client outcomes.

The position emphasizes market leadership, partnerships, and complex opportunity management, with occasional domestic and international travel.

Qualifications

• Expert-level knowledge of professional sales training and sales process.
• Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers.

Responsibilities

• Lead account planning, forecasting, and governance for an assigned portfolio, ensuring alignment with client objectives and overall business strategy.
• Own and continuously assess overall account health to inform strategic decision-making, proactively mitigate renewal and churn risks, and drive sustainable revenue growth through targeted pipeline expansion.
• Deliver profitable growth by achieving ACV and TCV targets, maintain strong margin performance, and ensuring financial results align with account-level and portfolio-level objectives.
• Provide end-to-end account governance, overseeing delivery excellence, client satisfaction outcomes, and the effective execution of active engagements.
• Orchestrate cross-functional teams, including GTM, Delivery, Commercial Architecture, and Offer Management to design and deliver high-value, client specific solutions.
• Serve as a leader within the market leadership team, contributing to portfolio strategy, industry positioning, and long-term growth planning for technology clients.
• Build and leverage strategic partnerships with internal stakeholders, external partners, and vendors to advance complex opportunities, support services-led sales motions, and participate in regional sales governance and deal review forums.
• Provide guidance, coaching, and oversight to consultants and project teams aligned to the account(s), fostering engagement, performance excellence, and retention.
• Ensure strong account controls and compliance across financial, contractual, administrative processes, including billing, receivables, and internal governance standards.

Skills

CRM Software Skills

Cross-selling

Customer Relationship Management

Data Analysis

Leadership

Negotiation Skills

Pipeline Management

Presentation Building

Proposal Drafting

Public Speaking

SOW

Education

Bachelor's Degree

High School Diploma or regional equivalent

Tools

Salesforce

Job description

Career Level Summary

Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field. Proactively identifies and solves problems that impact the management and direction of the business. Contributes to the development of the organizational function strategy or product or business strategy. Progression to this level is typically restricted on the basis of individual capabilities and business requirements.

Critical Competencies

• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

Key Responsibilities

• Lead account planning, forecasting, and governance for an assigned portfolio, ensuring alignment with client objectives and overall business strategy.
• Own and continuously assess overall account health to inform strategic decision-making, proactively mitigate renewal and churn risks, and drive sustainable revenue growth through targeted pipeline expansion.
• Deliver profitable growth by achieving ACV and TCV targets, maintain strong margin performance, and ensuring financial results align with account-level and portfolio-level objectives.
• Provide end-to-end account governance, overseeing delivery excellence, client satisfaction outcomes, and the effective execution of active engagements.
• Orchestrate cross-functional teams, including GTM, Delivery, Commercial Architecture, and Offer Management to design and deliver high-value, client specific solutions.
• Serve as a leader within the market leadership team, contributing to portfolio strategy, industry positioning, and long-term growth planning for technology clients.
• Build and leverage strategic partnerships with internal stakeholders, external partners, and vendors to advance complex opportunities, support services-led sales motions, and participate in regional sales governance and deal review forums.
• Provide guidance, coaching, and oversight to consultants and project teams aligned to the account(s), fostering engagement, performance excellence, and retention.
• Ensure strong account controls and compliance across financial, contractual, administrative processes, including billing, receivables, and internal governance standards.

Knowledge

• Expert-level knowledge in professional sales training and sales process.
• Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline.
• Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers.

Skills

• CRM Software Skills
• Cross-selling/Up-selling
• Customer Relationship Management
• Data Analysis
• Leadership
• Negotiation Skills
• Pipeline Management
• Presentation Building
• Proposal Drafting
• Public Speaking
• Statement of Work (SOW)

Education

• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement

Experience

15+ years of experience in the field of role required

Travel

Occasional domestic/international travel, less than 50%

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job

Compensation

The compensation range for this position ranges from $207,957.00/year in our lowest geographic market up to 366,072.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Embrace Technology. Empower Customers. Deliver the Future.

Excellence: We’re an accountable, disciplined, high-performing company with proven results. Customer-driven: We’re proactive, collaborative and committed to success for our customers. Expertise: We’re passionate learners, rooted in our customers’ business to provide unbiased solutions. Agility: We’re adopting new technologies and evolving services to meet customers where they are in their journey. Compassion: We’re one team, doing the right thing for our customers, communities and each other.

We’re looking for team members who are ready to unleash their creativity, collaborate with talented coworkers and make a lasting impact in the IT field. Could that be you?