Senior Client Operations Program Manager — Hybrid

Experian; Illinois; Hybrid; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Bonus plan

Medical/Dental/Vision + 401K

Hybrid/Remote/On-site

Flexible time off

Benefits site link

Zusammenfassung

Experian is seeking a Senior Program Manager, Client Operations, for FSD to guide complex client implementations and strategic programs. You will partner with banks, fintechs, and telecoms to deliver solutions and ensure outcomes, reporting to FSD and residing in/near collaboration hubs.

The role emphasizes cross-functional collaboration with Sales, Customer Success, Delivery, and Product to improve efficiency and client experience, while exploring opportunities for innovation.

Qualifikationen

• BA or BS degree required.
• PMP or PgMP Certification preferred.
• 10+ years' experience client-facing program management, or project management.
• 5+ years' experience Agile methodologies, integrations, API's, transactional systems, and architecture is strongly preferred.
• Proficiency with AI tools such as Copilot, Claude and Enterprise ChatGPT.
• Experience with financial services and credit industry is beneficial.
• Experience with software implementations is beneficial.
• Reside in, or near the designated Collaboration Hub(s) for this role.

Aufgaben

• Lead multiple complex client implementations across our product suite from launch to completion alongside project teams spanning teams.
• Create and maintain project documentation including project plans, deliverables, ownership, communication plans, and risks.
• Provide direction to project teams by tracking deliverables, identifying risks, and managing escalations to ensure successful outcomes.
• Communicate program status, important milestones, and risks to all partners.
• Partner to deliver an outstanding client experience, while identifying opportunities for innovation and process improvement.
• Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product and other teams to enhance operational efficiency, transparency, and agreement.

Kenntnisse

Program management

Agile methodologies

AI tools

Stakeholder communication

Ausbildung

BA or BS degree

Jobbeschreibung

Experian is seeking a Senior Program Manager, Client Operations, for FSD to guide complex client implementations and strategic programs. You will partner with banks, fintechs, and telecoms to deliver solutions and ensure outcomes, reporting to FSD and residing in/near collaboration hubs.

The role emphasizes cross-functional collaboration with Sales, Customer Success, Delivery, and Product to improve efficiency and client experience, while exploring opportunities for innovation.