Senior Program Manager, Client Operations

Experian; Illinois; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus plan

Medical/Dental/Vision + 401K

Hybrid/Remote/On-site

Flexible time off

Benefits site link

Job summary

Experian is seeking a Senior Program Manager, Client Operations, for FSD to guide complex client implementations and strategic programs. You will partner with banks, fintechs, and telecoms to deliver solutions and ensure outcomes, reporting to FSD and residing in/near collaboration hubs.

The role emphasizes cross-functional collaboration with Sales, Customer Success, Delivery, and Product to improve efficiency and client experience, while exploring opportunities for innovation.

Qualifications

• BA or BS degree required.
• PMP or PgMP Certification preferred.
• 10+ years' experience client-facing program management, or project management.
• 5+ years' experience Agile methodologies, integrations, API's, transactional systems, and architecture is strongly preferred.
• Proficiency with AI tools such as Copilot, Claude and Enterprise ChatGPT.
• Experience with financial services and credit industry is beneficial.
• Experience with software implementations is beneficial.
• Reside in, or near the designated Collaboration Hub(s) for this role.

Responsibilities

• Lead multiple complex client implementations across our product suite from launch to completion alongside project teams spanning teams.
• Create and maintain project documentation including project plans, deliverables, ownership, communication plans, and risks.
• Provide direction to project teams by tracking deliverables, identifying risks, and managing escalations to ensure successful outcomes.
• Communicate program status, important milestones, and risks to all partners.
• Partner to deliver an outstanding client experience, while identifying opportunities for innovation and process improvement.
• Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product and other teams to enhance operational efficiency, transparency, and agreement.

Skills

Program management

Agile methodologies

AI tools

Stakeholder communication

Education

BA or BS degree

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

As the Senior Program Manager, Client Operations, for FSD, you will guide multiple complex client implementations and important strategic programs. You will partner with banks, credit unions, fintechs, and telecommunications companies—to provide impactful solutions and ensure successful outcomes.

At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to FSD, and reside in or near one of our collaboration hubs:

You’ll have opportunity to:

• Lead multiple complex client implementations across our product suite from launch to completion alongside project teams spanning teams


• Create and maintain project documentation including project plans, deliverables, ownership, communication plans, and risks


• Provide direction to project teams by tracking deliverables, identifying risks, and managing escalations to ensure successful outcomes


• Communicate program status, important milestones, and risks to all partners


• Partner to deliver an outstanding client experience, while identifying opportunities for innovation and process improvement


• Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product and other teams to enhance operational efficiency, transparency, and agreement

• BA or BS degree required


• PMP or PgMP Certification preferred


• 10+ years' experience client-facing program management, or project management


• 5+ years' experience Agile methodologies, integrations, API's, transactional systems, and architecture is strongly preferred


• Proficiency with AI tools such as Copilot, Claude and Enterprise ChatGPT


• Experience with financial services and credit industry is beneficialExperience with software implementations is beneficial


• Reside in, or near the designated Collaboration Hub(s) for this role.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus plan


• Core benefits including medical, dental, vision, and matching 401K


• Flexible work environment, ability to work remote, hybrid or in-office


• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays


• Explore all our exciting benefits here: https://myexperianbenefits.com/

Recruitment Fraud Awareness

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

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