Senior Client Operations & Analytics Lead

Data Axle; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Data Axle is seeking an Account Operations, Sr Analyst to manage client relationships and ensure accurate delivery of services. The role emphasizes coordinating project plans, responding to client needs, and maintaining professional communication across internal teams.

The position requires a strong customer-service background, analytical skills, and experience in direct marketing. Data Axle offers opportunities for growth within a collaborative environment.

Qualifications

• Bachelor's degree or equivalent is required.
• 6 years customer service experience is required.
• 7-8 years direct marketing experience is preferred.
• Professional training in account planning processes is preferred.

Responsibilities

• Maintain a positive client relationship and ensure accuracy of delivery.
• Coordinate, monitor and manage project plans to ensure quality and on-time delivery.
• Respond to client needs and execute actions independently without direction.
• Develop and monitor project plans with internal teams.
• Facilitate professional communication between clients and internal departments.

Skills

MS Office Suite

Excel

Word

Visio

Outlook

Analytical skills

Communication skills

Customer service

Multi-tasking

Problem solving

Education

Bachelor's degree or equivalent

Professional training in account planning processes

Tools

Mainframe systems

Server-based systems

Job description

Data Axle is seeking an Account Operations, Sr Analyst to manage client relationships and ensure accurate delivery of services. The role emphasizes coordinating project plans, responding to client needs, and maintaining professional communication across internal teams.

The position requires a strong customer-service background, analytical skills, and experience in direct marketing. Data Axle offers opportunities for growth within a collaborative environment.