Senior Client Operations & Strategy Analyst

Data Axle, Inc; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Data Axle seeks an Account Operations, Senior Analyst to manage key client relationships and ensure accurate delivery of services. You will coordinate project plans, respond to client needs, and work with internal teams to drive timely, quality outcomes.

The role emphasizes exceptional customer service, technical aptitude, and proactive problem solving in a fast-paced marketing data environment.

Qualifications

• Bachelor's degree or equivalent required.
• 6 years customer service experience required.
• Proficiency with MS Office Suite, especially Excel, Word, Visio and Outlook.
• Professional training in account planning processes preferred.

Responsibilities

• Maintain positive client relationships and ensure accuracy of delivery.
• Coordinate and monitor project plans to ensure on-time, quality delivery.
• Communicate effectively with clients and internal teams.

Skills

Customer service

Communication

Analytical skills

Time management

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Excel

Outlook

Visio

Job description

Data Axle seeks an Account Operations, Senior Analyst to manage key client relationships and ensure accurate delivery of services. You will coordinate project plans, respond to client needs, and work with internal teams to drive timely, quality outcomes.

The role emphasizes exceptional customer service, technical aptitude, and proactive problem solving in a fast-paced marketing data environment.