Senior Client Manager - Strategic Relationship Leader

Arthur J. Gallagher & Co.; Glendale (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Collaborative culture

Global reach

Job summary

Gallagher Benefit Services, part of Gallagher, seeks a Client Service Manager in Glendale, CA to deliver exceptional service to healthcare clients and support critical people decisions.

You will manage the client service cycle, maintain strategic relationships, mentor new hires, and partner with account teams to drive 95% retention and compliant outcomes.

Bachelor’s degree and 5+ years in client service or claims management are required; proficiency with Microsoft Office is essential.

Qualifications

• Bachelor's degree with 5+ years’ client service and/or claims management experience.
• Proficiency in Microsoft Office and technology tools.
• Healthcare client experience is a plus; Life & Health Insurance licensing may be required.

Responsibilities

• Manage client accounts and service cycles with guidance as needed.
• Maintain strategic relationships and act as client liaison across accounts.
• Aim for 95% retention for assigned client groups and ensure compliance.
• Provide guidance and mentorship to new hires and team resources.
• Collaborate with account management to prioritize workflow and ensure follow-through.

Skills

Client service

Claims management

Relationship management

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Gallagher Benefit Services, part of Gallagher, seeks a Client Service Manager in Glendale, CA to deliver exceptional service to healthcare clients and support critical people decisions.

You will manage the client service cycle, maintain strategic relationships, mentor new hires, and partner with account teams to drive 95% retention and compliant outcomes.

Bachelor’s degree and 5+ years in client service or claims management are required; proficiency with Microsoft Office is essential.