Client Service Manager

Arthur J. Gallagher & Co.; Missouri; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services is seeking a Client Service Manager to oversee a portfolio of accounts, build strong client relationships, and ensure service excellence. You will partner with the Production team to drive renewals and deliver tailored solutions that enhance client outcomes.

The role emphasizes collaboration, strong communication, and the ability to balance priorities in a fast-paced environment.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience
• High School degree/GED with 8+ years client service and/or claims management experience
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Responsibilities

• Oversee the day-to-day management of an assigned group of accounts.
• Understand clients' needs and deliver tailored solutions.
• Lead the renewal process in partnership with the Production team.
• Impact client satisfaction, retention, and company growth.
• Contribute to a culture of collaboration and continuous improvement.

Skills

Client service

Claims management

Communication

Relationship management

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we’re committed to helping businesses thrive and people succeed. As a Client Service Manager, you’ll play a key role in delivering exceptional service to our clients. You’ll manage a portfolio of accounts, build strong relationships, and ensure our clients feel supported every step of the way.

How you'll make an impact

• In this role, you’ll oversee the day-to-day management of an assigned group of accounts.
• You’ll work closely with clients to understand their needs and deliver tailored solutions.
• By partnering with the Production team, you’ll lead the renewal process and ensure clients receive the best possible outcomes.
• Your work will directly impact client satisfaction, retention, and the growth of our business.
• You’ll also contribute to a culture of collaboration and continuous improvement, helping your team and clients succeed.

About You

Required

• Bachelor's degree with 3+ years client service and/or claims management experience

-OR-

• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)