Senior Client Manager

Arthur J. Gallagher & Co.; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach

Job summary

Gallagher Benefit Services is seeking a seasoned professional to serve as a strategic relationship manager for self-funded accounts. You will collaborate with clients to understand day-to-day needs and guide annual strategies, leveraging market insights to address compliance issues and optimize benefits solutions.

You will champion Gallagher resources to improve efficiency in delivering client services and support the renewal cycle, mentoring teammates along the way.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.
• High School/GED with 10+ years client service and/or claims management experience.

Responsibilities

• Be the strategic relationship manager for self-funded accounts.
• Work with clients to understand needs and manage annual strategies.
• Share market expertise and advise on compliance issues.
• Champion Gallagher resources to maximize efficiency in client deliverables.
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process.
• Mentor new hires and team members and foster a learning culture.
• Align with the account management team to ensure compliance with standards.

Skills

Client service

Claims management

Supervisory experience

Communication skills

Education

Bachelor's degree

High School/GED

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How you'll make an impact

• Be the strategic relationship manager and client liaison, leading increasingly complex self-funded accounts.
• Work closely with clients to understand their day-to-day needs and provide tailored solutions while managing their annual strategies.
• Share market expertise and keep clients informed about compliance-related issues.
• Champion Gallagher’s resources and tools to maximise efficiency in managing client deliverables.
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process.
• Guide, develop, and mentor new hires and team members, fostering a collaborative and learning-focused environment.
• Align with the account management team to ensure compliance with local and corporate standards.

About You

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience

-OR-

• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)