Senior Client Manager, Health & Benefits Solutions

Aptia Group; Urbandale (IA); On-site; USD 95,000 - 120,000; Full time

Job summary

Aptia Group is seeking a Client Manager in Urbandale, IA to serve as the primary client contact for a portfolio of 6–8 clients, delivering strategic, consultative service aligned with benefit plans and driving client satisfaction. You will partner with Coordinators and Analysts, oversee data requirements, and ensure quality delivery while collaborating cross-functionally to share best practices.

This role builds relationships and leads delivery operations with a focus on data integrity and

Qualifications

• 6+ years in client management roles, preferably in H&B Benefits administration or similar environments.
• Strong communication, negotiation, and stakeholder management.
• Experience with data validation and data strategy.
• Familiarity with CRM and enterprise workflow tools.

Responsibilities

• Establish frameworks for requirements gathering and configuration.
• Configure clients at implementation and renewal.
• Define data strategy for clients in their book.
• Mentor coordinators and analysts on H&B domain.

Skills

Client management

Stakeholder leadership

Project governance

Financial forecasting

Data analytics

Education

Bachelor's degree in business administration

Tools

Certifi

Docview/DocProd

CRM/D365

D365 F&O

ServiceNow

Job description

Aptia Group is seeking a Client Manager in Urbandale, IA to serve as the primary client contact for a portfolio of 6–8 clients, delivering strategic, consultative service aligned with benefit plans and driving client satisfaction. You will partner with Coordinators and Analysts, oversee data requirements, and ensure quality delivery while collaborating cross-functionally to share best practices.

This role builds relationships and leads delivery operations with a focus on data integrity and