Senior Client IT Support Specialist

Peyton Resource Group; Texas; On-site; USD 70,000 - 110,000; Full time

Job summary

Peyton Resource Group is seeking a Client Technology Specialist to deliver hands-on IT support for a portfolio of business clients in the Dallas–Fort Worth area. You will own issues from triage to resolution, including Level 3 root-cause analysis, across cloud, endpoints, networking, and security.

The role requires strong Windows/macOS troubleshooting, PSA/RMM experience, and the ability to guide clients with clear, practical recommendations while maintaining documentation and billable time

Qualifications

• Five or more years of hands-on technical support experience in a business IT environment.
• Three or more years of experience with an MSP or multi-client support organization.
• Experience managing assigned client accounts, tracking billable time, and meeting service-level commitments.
• Hands-on administration of cloud productivity and identity and endpoint management platforms.
• Strong troubleshooting across Windows and macOS, remote users, cloud apps, printers, mobile devices, DNS/DHCP/TCP/IP, VPNs, firewalls.

Responsibilities

• Own assigned tickets from intake through closure and perform root-cause analysis.
• Serve as primary technical contact for client accounts via ticketing, phone, email, remote sessions, and onsite visits.
• Administer cloud productivity and collaboration environments, including identity and access management.
• Diagnose complex network issues (DNS, DHCP, TCP/IP, VPNs) and coordinate with carriers/vendors.
• Record billable time accurately and maintain documentation in the service management system.
• Advise clients on security, reliability, and productivity improvements and opportunities.

Skills

Level 3 support

Multi-client support

Windows/macOS

Remote support

DNS/DHCP/TCP-IP

PSA/RMM tools

Time tracking

Clear communication

Travel readiness

Education

High school diploma or equivalent

Associate degree in IT

Bachelor's degree in IT

Tools

PSA platforms

RMM platforms

Job description

Peyton Resource Group is seeking a Client Technology Specialist to deliver hands-on IT support for a portfolio of business clients in the Dallas–Fort Worth area. You will own issues from triage to resolution, including Level 3 root-cause analysis, across cloud, endpoints, networking, and security.

The role requires strong Windows/macOS troubleshooting, PSA/RMM experience, and the ability to guide clients with clear, practical recommendations while maintaining documentation and billable time