Sr. Client Implementation Specialist

First American; Northern (KY); Hybrid; USD 74,000 - 99,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO / Paid sick leave

Employee stock purchase plan

Job summary

First American is seeking a Sr. Client Implementation Specialist to lead and support client onboarding and adoption of our products. The role emphasizes proactive problem-solving, training delivery and close collaboration with management and internal teams to tailor configurations for client needs.

You will conduct online meetings, present new functionality, and support pre-sales activities as needed, while documenting SOPs and workflows to drive consistent outcomes.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of related experience in client implementations or projects.
• Strong analytical and problem-solving abilities with customer focus.

Responsibilities

• Provide a wide range of support to proactively identify, support and address client needs.
• May act as the team's resource and subject matter expert.
• Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.
• Identify, develop, and deliver training and education to clients.
• Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns.
• May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
• Document and organize SOPs, process workflows and statistical data.
• Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients.
• Identify trends, share customer insights, and provide recommendations for solutions to management.

Skills

Analytical skills

Customer service

Data analysis

Communication skills

Presentation skills

MS Office

Problem solving

Education

Bachelor's degree or equivalent

Job description

Sr. Client Implementation Specialist page is loaded## Sr. Client Implementation Specialistremote type: Remotelocations: Wisconsin Home - G3: USA, Kentucky, Remote: USA, Arkansas, Remote: USA, Illinois, Remote: USA, Tennessee, Remotetime type: Full timeposted on: Posted Todayjob requisition id: R058821# **Who We Are**Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For(R) list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.# **What We Do**We enable you to support the implementation and effectiveness of products, services and technical or business systems, software, or solutions so that customers reach their desired outcomes using our products. Assist in the development of project plans to define success for customers, manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations. Train customers in best practices and participate in onboarding activities to help customers maximize our products and services. May be involved in the coordination and communication of timelines and status to clients, external partners, internal teams, management, and impacted groups.**What You'll Do:*** Provide a wide range of support to proactively identify, support and address client needs.* May act as the team's resource and subject matter expert.* Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.* Identify, develop, and deliver training and education to clients.* Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns.* May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.* Document and organize SOPs, process workflows and statistical data.* Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients.* Identify trends, share customer insights, and provide recommendations for solutions to management.**What You'll Bring:*** Bachelor's degree or equivalent combination of education and experience* 5+ years of related experience* Strong analytical skills to determine root cause of problems and apply creative and effective solutions* Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding* Strong customer service skills* Data management skills to analyze data and provide recommendations on findings* Knowledge of general business, production, and/or operation environment and general cost benefit awareness* Strong written and oral communication skills to define parameters to meet business requirements; creates documents which define build requirements* Presentation skills* Proficient in Microsoft Word, Excel and PowerPoint#LI-DS1#LI-REMOTEPay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.# **What We Offer**By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.### Privacy PolicyBy submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying.