Senior Client-Facing Observability Architect

Grafanalabs; United States; Remote; USD 182,000 - 217,000; Full time

Benefits offered by this job

Restricted Stock Units (RSUs)

Diverse and inclusive company culture

Job summary

Grafana Labs is seeking an Observability Architect to redefine post-sales technical partnerships. This role involves being the technical owner of customer success, architecting complex observability solutions, and building relationships with engineers and architects.

You’ll lead technical discovery and design for clients while advocating for their needs internally. A Bachelor’s degree and 5+ years in technical roles are essential. Competitive compensation includes opportunities for RSUs.

Qualifications

• 5+ years of experience in technical support or account management roles.
• Ability to manage multiple clients and projects simultaneously.
• Experience with relevant tools and technologies.

Responsibilities

• Serve as the primary technical point of contact for Grafana customers.
• Design and assist with customers' observability maturity journey.
• Conduct regular technical reviews and health checks.

Skills

Kubernetes deployment

Observability solutions (Grafana, Prometheus, Loki)

Problem-solving

Communication skills

Customer relationship management

Education

Bachelor’s degree in Computer Science or related field

Tools

CRM software

Ticketing systems

Job description

Grafana Labs is seeking an Observability Architect to redefine post-sales technical partnerships. This role involves being the technical owner of customer success, architecting complex observability solutions, and building relationships with engineers and architects.

You’ll lead technical discovery and design for clients while advocating for their needs internally. A Bachelor’s degree and 5+ years in technical roles are essential. Competitive compensation includes opportunities for RSUs.