Senior Mortgage Tech Engineer & Client Advisor

ICE; Jacksonville (FL); On-site; USD 75,000 - 130,000; Full time

Job summary

ICE Mortgage Technology is seeking an Elevated Engineer to serve as a client-facing technical advisor, delivering, stabilizing, and optimizing mortgage technology solutions for enterprise lending clients. You will collaborate with client teams, lead escalations, and guide integrations across the loan lifecycle.

Responsibilities include resolving complex production issues, acting as the primary escalation point, advising on product adoption, and partnering with ICE teams to improve performance

Qualifications

• 5+ years of experience supporting enterprise SaaS or mortgage clients.

Responsibilities

• Drive resolution of complex production issues, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer.

Skills

Client-facing

Executive stakeholder advising

Cross-functional collaboration

Communication and presentation

Project management

Ownership mindset

Education

Bachelor’s degree in Computer Science or related discipline

Tools

Encompass

APIs / REST services

SaaS platforms

AWS / Azure

SQL databases

JavaScript

.NET

Grafana

Splunk

Job description

ICE Mortgage Technology is seeking an Elevated Engineer to serve as a client-facing technical advisor, delivering, stabilizing, and optimizing mortgage technology solutions for enterprise lending clients. You will collaborate with client teams, lead escalations, and guide integrations across the loan lifecycle.

Responsibilities include resolving complex production issues, acting as the primary escalation point, advising on product adoption, and partnering with ICE teams to improve performance