Senior Client Engineer & AI Strategy Lead

Jobtailor; Illinois; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor seeks a seasoned client advisory leader to maximise value for major clients using nPlan. You will own complex client relationships, resolve schedule-risk escalations, and define product configurations for demanding clients.

The role augments strategic projects, guides AI-enabled adoption, and mentors client teams while coordinating with commercial leadership. The successful candidate will partner with product and AI engineers, shaping prototypes, standards, and domain expertise within

Qualifications

• 7+ years of experience in a planning, risk, PMO, or project management role on major construction projects.
• Track record of owning complex schedule-risk problems end-to-end.
• Deep understanding of large construction schedules, including P6, how they are built, and how to analyse them.
• Demonstrable experience leading and delivering strategic projects that significantly improve organisational outcomes.
• Credibility to influence senior client stakeholders directly.
• Experience mentoring or upskilling planning, risk, or project controls professionals.
• Passion for implementing technology to improve the construction industry.
• Attention to detail; applicants must mention the word 'crane' in the application form
• Excellent relationship-building skills
• Personal or professional exposure to generative AI and strong interest in this area

Responsibilities

• Act as senior trusted advisor to strategically important clients on maximising nPlan's value
• Own and grow complex or high-value client relationships
• Act as an escalation point for technically or politically difficult schedule and risk issues
• Define product configuration for complex clients and set standards for other client engineers
• Own strategic projects end-to-end that improve product embedding within client organisations
• Set the approach for client adoption of advanced features, including LLM-based features
• Mentor clients on complex use cases
• Partner with Commercial leadership on engagement, retention, and expansion strategy
• Shape prototyping direction with Product Managers and AI Engineers
• Own the domain-expert function in the LLM evaluation cycle and define reliable, accurate standards
• Mentor and develop people across the client team
• Attend monthly client visits and team meetings in the London office

Skills

Project Management

Schedule-Risk Analysis

P6 Scheduling

Strategic Project Delivery

Product Configuration

LLM Applications

Technology Implementation

Relationship-Building

Mentoring

Attention To Detail

Influencing Stakeholders

Generative AI Exposure

Complex Stakeholder Management

Job description

Jobtailor seeks a seasoned client advisory leader to maximise value for major clients using nPlan. You will own complex client relationships, resolve schedule-risk escalations, and define product configurations for demanding clients.

The role augments strategic projects, guides AI-enabled adoption, and mentors client teams while coordinating with commercial leadership. The successful candidate will partner with product and AI engineers, shaping prototypes, standards, and domain expertise within