Senior Specialist, Client Enablement

BNY Mellon; Jersey City (NJ); On-site; USD 130,000 - 190,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Client Enablement to drive platform and product enablement across the enterprise, partnering with clients and internal teams to scope requirements and deliver complex remediation plans.

The role focuses on optimizing client experiences through effective project management, cross-functional collaboration, and strong communication with senior leadership, while supporting sales and implementation processes.

Qualifications

• Bachelor's degree or equivalent; MBA is desirable.
• 3–7 years of relevant experience.
• Strong PM and organizational skills; excellent communication.

Responsibilities

• Deliver successful enablement of platforms and products across the enterprise, including enhancements, changes, transitions, and complex remediation plans.
• Partner with clients and internal stakeholders to scope requirements which leverage standard product and service offerings or remediate acute issues impacting client health.
• Define delivery plans for client implementations of one or more products, services and platforms or complex remediation plans.
• Track critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders.
• Deliver or create and deliver effective communication strategies across internal and external stakeholders, including senior leadership.
• Implement change control processes in response to client requests, in partnership with other practices and platforms.
• Participates in or manages the implementation closure, including notification to internal and external stakeholders; collect feedback and integrate into future processes to ensure continuous improvement.
• May engage in activities related to sales support, including creation of RFPs and/or consulting with clients on requirements.

Skills

Project management

Stakeholder management

Communication

Process improvement

Cross-functional collaboration

Education

Bachelor's degree or equivalent

MBA desirable

Job description

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

The Vice President, Client Enablement is key to the successful enablement of platforms and products across the enterprise, including enhancements, changes, transitions, and complex remediation plans. Partners with a variety of complex and important clients, including Major clients, depending on level of experience and ability. As part of the Client Enablement family, this role is focused on optimizing client experiences through effective project management and cross-functional collaboration, fostering an environment that supports BNY's strategic pillars of client-centricity and operational efficiency.In this role, you'll make an impact in the following ways:

• Works to achieve the success and client enablement of platforms and products across the enterprise, including enhancements, changes, transitions, and complex remediation plans.
• May be engaged to participate on delivery plans across products and platforms.
• Partner with our clients and internal stakeholders to scope requirements which leverage our standard product and service offerings or remediate acute issues impacting client health.
• Works through or defines delivery plans for client implementations of one or more products, services and platforms or complex remediation plans.
• Contributes to, or oversees and governs, the implementation and set-up of products and services by coordinating across internal and external stakeholders.
• Track critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders.
• Delivers or creates and delivers effective communication strategies across internal and external stakeholders, including senior leadership.
• Implement change control processes in response to client requests, in partnership with other practices and platforms.
• Participates in or manages the implementation closure, including notification to internal and external stakeholders; collect feedback and integrate into future processes to ensure continuous improvement.
• May engage in activities related to sales support, including creation of RFPs and/or consulting with clients on requirements.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience required.
  Advanced degree (e.g., MBA) is desirable.
• 3-7 years of experience
• Strong project management and organizational skills
  Excellent communication and interpersonal skills
  Proven ability to innovate and drive process improvements

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here's a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.