Senior Client Delivery VP — SaaS Portfolio Leader

iCapital Network, Inc.; Des Moines (IA); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Equity

Health insurance

Dental insurance

Vision insurance

Telemedicine

Mental health support

Parental leave

Unlimited PTO

Retirement plan with employer match

Job summary

iCapital Network, Inc. in Des Moines, IA, seeks a Client Delivery Vice President to lead the Annuities Platform's client implementations and ongoing delivery portfolios.

You will serve as a senior, client-facing leader responsible for delivery outcomes, satisfaction, and disciplined operations. You will guide delivery across multiple engagements, manage teams of PMs and BAs, establish governance, monitor risk, and drive improvements to processes and operating models.

Qualifications

• 10+ years in client delivery or professional services.
• Proven success leading complex SaaS implementations.
• Strong executive presence with senior client stakeholders.
• Experience establishing governance, scope control, and risk management.

Responsibilities

• Lead the senior delivery leader for assigned client portfolios.
• Own end-to-end delivery across multiple concurrent client implementations.
• Lead and develop teams of PMs, Business Analysts, and delivery resources.
• Establish and maintain delivery governance, escalation paths, and portfolio health reporting.
• Guide clients and teams through delivery trade-offs against scope, timeline, and value.
• Identify risks, resolve issues, and drive scalable solutions.

Skills

Executive presence

Delivery leadership

Client relationships

Portfolio management

Financial acumen

Risk management

Cross-functional leadership

Stakeholder management

Program management

SaaS delivery

Tools

Jira

Kantata

Job description

iCapital Network, Inc. in Des Moines, IA, seeks a Client Delivery Vice President to lead the Annuities Platform's client implementations and ongoing delivery portfolios.

You will serve as a senior, client-facing leader responsible for delivery outcomes, satisfaction, and disciplined operations. You will guide delivery across multiple engagements, manage teams of PMs and BAs, establish governance, monitor risk, and drive improvements to processes and operating models.