Client Delivery - Senior Vice President

iCapital; New York (NY); Hybrid; USD 126,000 - 210,000; Full time

Benefits offered by this job

Equity

Annual bonus

Healthcare benefits

Dental & Vision

Job summary

iCapital is seeking a Senior Vice President, Client Delivery to lead a major portion of the Broker Dealer channel within the Annuities Platform team. Reporting to the MD and Chief Delivery Officer, you will drive client implementations, delivery excellence, and satisfaction across financial institutions including broker-dealers, wirehouses, banks, RIAs and insurers.

The role oversees Client Delivery leaders and teams, aligning onboarding, implementations, and ongoing delivery.

Qualifications

• 15+ years of experience leading client delivery, implementations, or complex programs.
• Proven ability to lead large teams and manage executive relationships.
• Strong communication, governance, and recovery planning skills.

Responsibilities

• Lead and develop Client Delivery leaders and teams for implementations and ongoing delivery.
• Own delivery performance across a portfolio of strategic client relationships and programs.
• Establish governance, reporting, and execution frameworks to improve scalability and outcomes.
• Act as executive sponsor for strategic relationships and delivery initiatives.
• Lead executive steering committees, governance meetings, and client discussions.
• Serve as senior escalation point for complex client situations and delivery challenges.
• Identify risks and drive practical solutions across teams.

Skills

Client delivery leadership

Executive communication

Program management

Strategic thinking

Cross-functional collaboration

Tools

FireLight

Job description

iCapital is seeking a Senior Vice President, Client Delivery to lead a significant portion of the Broker Dealer channel within the growing Annuities Platform team. Reporting to the Managing Director and Chief Delivery Officer, this individual will be responsible for driving successful client implementations, delivery excellence, operational performance, and client satisfaction across one of the firm's most strategic growth areas. This role will oversee Client Delivery leaders and their teams, supporting onboarding, implementation, and ongoing client delivery for broker-dealers, wirehouses, banks, RIAs, insurance carriers, and other financial institutions.

Responsibilities

• Lead and develop Client Delivery leaders and their teams responsible for implementations, onboarding programs, and ongoing client delivery while fostering a culture of accountability, ownership, execution excellence, and client focus.
• Own delivery performance across a portfolio of strategic client relationships, implementations, and delivery programs, ensuring milestones, commitments, client expectations, and business objectives are consistently achieved.
• Establish governance frameworks, operating rhythms, performance management practices, and executive reporting processes that improve execution, scalability, and organizational effectiveness.
• Serve as an executive sponsor for strategic client relationships, critical implementations, and complex delivery initiatives, building trusted partnerships with senior client stakeholders and sponsors.
• Lead executive steering committees, governance meetings, implementation reviews, and client-facing discussions while delivering executive communications, presentations, status updates, and recovery plans.
• Act as the senior escalation point for complex client situations, implementation challenges, and delivery issues, personally engaging when additional leadership involvement is required.
• Identify risks, diagnose root causes, and drive practical solutions across teams to proactively address issues before they impact client outcomes.
• Direct project recovery efforts involving timeline, scope, resource, performance, or stakeholder challenges while maintaining confidence and alignment among key stakeholders.
• Partner closely with Product, Technology, Operations, Sales, Account Management, and Support teams to align priorities, resources, and execution plans that drive successful client outcomes.
• Translate implementation insights, delivery learnings, and client feedback into operational improvements, process enhancements, and product recommendations.
• Drive resource planning, forecasting, operational efficiency, invoicing oversight, capacity management, and delivery performance measurement across the organization.
• Improve implementation methodologies, delivery processes, governance standards, and the overall client experience to support growth and scalability.

Qualifications

• 15+ years of experience leading client delivery, implementation, professional services, consulting, operations, or other complex client-facing organizations
• Proven success leading large-scale client implementations, enterprise programs, and complex delivery portfolios
• Demonstrated ability to lead and build high-performing teams, drive accountability and performance across organizations
• Strong executive presence with experience managing senior client relationships, executive stakeholders, steering committees, and governance forums
• Exceptional communication and presentation skills, including experience developing executive updates, governance materials, recovery plans, and client-facing presentations
• Proven ability to solve complex business, operational, and delivery challenges while maintaining strong client relationships and stakeholder confidence
• Experience leading escalations, project recovery efforts, and cross-functional execution within complex, fast-paced environments
• Strong operational, financial, organizational, forecasting, and resource management capabilities
• Experience within annuities, insurance, wealth management, broker-dealers, wirehouses, fintech, or broader financial services organizations
• Strong understanding of the annuity distribution ecosystem, financial institution operating models, and client implementation lifecycles
• Experience working with broker-dealers, insurance carriers, banks, RIAs, wealth management firms, or enterprise financial institutions
• Experience with FireLight or similar annuity, insurance, point-of-sale, e-application, new business, or distribution technology platforms

The base salary range for this role is $180,000 to $210,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

iCapital is proud to be an Equal Employment Opportunity and Aff… We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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