Sales & Account Analyst — Remote Fridays, Growth Path

iCapital; Des Moines (IA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Equity for all full-time employees

Annual performance bonus

Employer-matched retirement plan

Healthcare (medical/dental/vision)

PTO and parental leave

Job summary

iCapital in Des Moines, IA, seeks a Sales and Account Management Analyst to support the Annuities Platform. The role focuses on coordinating client meetings, reporting, and lead generation within carrier and distributor relationships.

The position serves as an entry point into sales and account management, offering exposure to pipeline generation, business operations, and client relationship management in a fast-paced environment.

Qualifications

• 1–3 years of professional experience in account coordination, customer success, client service, project coordination, operations, insurance, financial services, SaaS, or related fields.
• Strong organizational and time-management skills.
• Excellent written, verbal, and presentation communication skills.
• Strong attention to detail and follow-through.
• Able to manage multiple priorities simultaneously.
• Experience using Microsoft Office Suite, especially PowerPoint and Excel.
• Experience using Salesforce or comparable CRM platforms preferred.
• Able to build effective relationships and collaborate across teams.
• Knowledge of life insurance, annuities, financial services, or InsureTech is preferred.
• Self-motivated, proactive, and able to work independently in a fast-paced environment.
• Strong customer-service orientation with a focus on responsiveness and follow-through.
• Able to travel up to 5% of the time for team meetings, strategic planning activities, client visits, and industry events.

Responsibilities

• Support Carrier Account Managers and Strategic Account Managers in managing assigned carrier and distributor relationships.
• Coordinate client meetings, prepare agendas and materials, document meeting notes, and track follow-up actions.
• Maintain accurate account, opportunity, activity, and contact records within Salesforce.
• Track client commitments, deliverables, production support issues, implementation activities, and internal action items to ensure timely resolution.
• Prepare account reports, account health summaries, client activity reports, ticket summaries, and executive-ready presentations.
• Assist with client visits, conferences, strategic planning sessions, and meeting logistics.
• Qualify inbound leads and route opportunities to the appropriate sales or account management resource.
• Support outbound lead generation activities, marketing campaigns, prospect outreach, and event follow-up efforts designed to drive pipeline growth.
• Participate in prospect discovery calls, demonstrations, and sales follow-up activities as needed.
• Build and maintain Salesforce reports, dashboards, and data integrity to support business development and account management activities.
• Develop strong working relationships across Sales, Marketing, Product, Client Delivery, Production Support, Operations, and other internal teams.
• Respond promptly to client and internal requests while maintaining a high level of organization, professionalism, and customer service.
• Support special projects and other duties as assigned.

Skills

Organizational skills

Communication skills

Attention to detail

Multitasking

Self-motivated

Customer service

Travel flexibility

MS Office (PowerPoint, Excel)

Life insurance knowledge

Tools

Salesforce

PowerPoint

Excel

Job description

iCapital in Des Moines, IA, seeks a Sales and Account Management Analyst to support the Annuities Platform. The role focuses on coordinating client meetings, reporting, and lead generation within carrier and distributor relationships.

The position serves as an entry point into sales and account management, offering exposure to pipeline generation, business operations, and client relationship management in a fast-paced environment.