Senior Client Care & Resolution Specialist

Cox; Phoenix (AZ); On-site; USD 30,334 - 45,571; Full time

Benefits offered by this job

Paid time off

Paid holidays

Additional paid leave options

Job summary

A leading service provider in Phoenix is seeking a Sr Client Service Rep to advocate for client satisfaction through task management and effective problem resolution. This position requires a strong customer service background and the ability to handle a high volume of tasks efficiently. The ideal candidate will have at least 4 years of experience in customer service, excellent communication skills, and an adaptive approach in a fast-paced environment. Join us to provide best-in-class service and support for our clients.

Qualifications

• 4+ years of customer service experience or equivalent.
• Strong oral and written communication skills.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Manage a high volume of tasks efficiently.
• Build relationships and engage clients with excellent service.
• Assist clients with onboarding and application status.

Skills

Customer service experience

Oral and written communication

Attention to detail

Ability to multi-task

Customer-focused

Education

High School Diploma or GED

College degree (preferred)

Job description

A leading service provider in Phoenix is seeking a Sr Client Service Rep to advocate for client satisfaction through task management and effective problem resolution. This position requires a strong customer service background and the ability to handle a high volume of tasks efficiently. The ideal candidate will have at least 4 years of experience in customer service, excellent communication skills, and an adaptive approach in a fast-paced environment. Join us to provide best-in-class service and support for our clients.