Veterinary Service Excellence Coordinator

Colorado State University; Fort Collins (CO); Hybrid; USD 49,000 - 50,000; Full time

Benefits offered by this job

Differential pay

Job summary

Colorado State University’s Veterinary Health System seeks a Service Excellence Clinical Coordinator to provide primary administrative support for specialty services. Responsibilities include managing referrals, client communications, and records, while supporting incident reporting and clinic logistics.

Monday–Friday hours and essential services designation apply. The role requires a health care management/administration degree or equivalent with veterinary experience and strong communication.

Qualifications

• Bachelor’s degree in Health Care Management and Administration or related field with 5+ years of client-service experience.
• Two+ years of experience in the veterinary field.
• Two+ years of experience in customer service with de-escalation.
• Strong verbal and written communication skills.
• Advanced computer skills; MS Office and veterinary software.

Responsibilities

• Manage all administrative communications for assigned service areas, including client and referring veterinarians.
• Oversee referral case processes, triage emergencies, and manage scheduling.
• Maintain voicemail and email accounts with timely information distribution.
• Provide client support through education and grief protocol assistance.
• Assist with Incident Reporting investigations and coordinating responses.
• Collaborate on development of service protocols and clinic logistics.
• Work with financial services to process reductions and other admin needs.

Skills

Customer service

Communication skills

Medical terminology

Microsoft Office

Veterinary software

Multi-tasking

De-escalation

Telephone handling

Education

Bachelor’s degree in Health Care Management and Administration

Tools

EMR systems

Vet software

Job description

Colorado State University’s Veterinary Health System seeks a Service Excellence Clinical Coordinator to provide primary administrative support for specialty services. Responsibilities include managing referrals, client communications, and records, while supporting incident reporting and clinic logistics.

Monday–Friday hours and essential services designation apply. The role requires a health care management/administration degree or equivalent with veterinary experience and strong communication.