Senior Veterinary Client Experience Coordinator

CSU Veterinary Health; Fort Collins (CO); On-site; USD 48,000 - 53,000; Full time

Job summary

CSU Veterinary Health System in Fort Collins, CO, is expanding into a 70,000-square-foot primary care hospital. The Senior Client Care Coordinator will lead training, coordinate complex appointments, and ensure compassionate, efficient client service across front-facing areas.

The role requires a high school diploma or GED and at least 2 years of customer service experience, plus familiarity with veterinary scheduling systems.

Qualifications

• High school diploma or GED.
• Two years of customer service in a fast-paced setting.
• Experience with veterinary or medical scheduling systems.
• Strong written and verbal communication skills.
• Ability to work in fast-paced, emotionally charged environments.

Responsibilities

• Lead training, onboarding, and competency development for Primary Care Client Care employees.
• Provide on-shift oversight of client care operations and ensure high-quality service.
• Serve as the on-shift escalation point for complex client care issues.
• Coordinate staff scheduling, task assignment, and workflow across front-facing service areas.
• Guide interdepartmental coordination and align processes with hospital leadership.

Skills

Customer service

Communication

Empathy

Adaptability

Education

High school diploma or GED

Bachelor’s degree in related field

Tools

ezyVet

Cornerstone

Instinct

UVIS

Avimark

Job description

CSU Veterinary Health System in Fort Collins, CO, is expanding into a 70,000-square-foot primary care hospital. The Senior Client Care Coordinator will lead training, coordinate complex appointments, and ensure compassionate, efficient client service across front-facing areas.

The role requires a high school diploma or GED and at least 2 years of customer service experience, plus familiarity with veterinary scheduling systems.