Senior Client Advisor - Oakbrook

Brobston Group LLC; Oak Brook (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

Saint Laurent Oak Brook boutique is seeking a Senior Client Advisor to lead the client advisor team, drive sales performance, and deliver exceptional luxury service. The role focuses on cultivating client relationships, supporting store leadership, and upholding Saint Laurent standards and image.

The successful candidate will combine a business mindset with strong leadership and a passion for fashion, creating personalized experiences for every client in a fast-paced luxury retail environment.

Qualifications

• Experience in luxury fashion retail or luxury hospitality is preferred.
• Proven ability to lead and motivate a team to achieve targets.
• Strong business mindset with focus on sales results and KPIs.
• Passion for fashion and creating personalized client experiences.
• Comfort with technology and retail tools; quick to learn new applications.

Responsibilities

• Lead and support the client advisor team, setting and achieving sales targets.
• Train new hires and provide ongoing development and coaching.
• Build and maintain a robust client portfolio through proactive outreach.
• Deliver outstanding client service and after-sale support for a luxury experience.
• Drive performance to exceed sales and KPI goals with an entrepreneurial approach.
• Collaborate with front and back-of-house teams to optimize operations and team spirit.
• Use available tools to identify and convert business opportunities.
• Uphold brand standards and store policies.

Skills

Leadership

Sales leadership

Client relationships

Coaching & training

Communication

Tech-savvy

Job description

Summary

The Senior Client Advisor will lead and support the client advisor team at the Oak Brook boutique, driving sales performance and delivering exceptional luxury service. This role contributes to store KPIs, cultivates client relationships, and supports store leadership while upholding Saint Laurent standards and image. The position requires a business mindset, strong leadership, and a passion for fashion and personalized client experiences.

Responsibilities

• Manage and lead the client advisor team, setting and achieving individual and team sales targets.
• Train new hires and provide ongoing development and coaching to team members.
• Build and maintain a robust client portfolio through proactive outreach and relationship management.
• Deliver outstanding client service and after-sale support, ensuring a memorable luxury experience.
• Drive performance to exceed sales and KPI goals with an entrepreneurial approach.
• Collaborate with front and back-of-house teams to optimize operations and team spirit.
• Effectively use available tools and applications to identify and convert business opportunities.
• Uphold company policies, operational procedures, and brand presentation standards.

Requirements

• Preferred experience in luxury fashion & accessory retail, customer service, or luxury hospitality.
• Proven leadership and team management skills with the ability to motivate and inspire colleagues.
• Strong business mindset and entrepreneurial spirit with a focus on sales results.
• Passion for fashion and ability to create personalized looks for clients.
• Comfortable using technology and retail tools; quick to learn new applications.
• Ability to multitask and prioritize in a fast-paced retail environment.
• Excellent verbal and written communication skills in English and the local language.
• Proactive, enthusiastic, and solution-oriented with a team-centric attitude.