Senior Client Account Manager - Billing & Team Lead

Arnold & Porter LLP; Seattle (WA); Hybrid; USD 130,000 - 175,000; Full time

Job summary

Arnold & Porter LLP is seeking an experienced Client Account Manager for its Seattle office. This hybrid leadership role oversees a team of Client Account Specialists, partnering with attorneys to manage client billing, invoicing, collections, and account management.

You will ensure accuracy and compliance with firm policies, lead month-end activities, and drive process improvements while maintaining strong client relationships in a fast-paced environment.

Qualifications

• Five or more years of progressive experience in billing, client accounting, collections, or financial operations, preferably within a law firm or professional services environment.
• Previous supervisory or team leadership experience with a demonstrated ability to coach, develop, and motivate others.
• Experience working with financial management systems; knowledge of Aderant (Classic, Expert, and BillBlast) is preferred.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent interpersonal and communication skills with the ability to build productive relationships across all levels of the organization.
• Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
• Sound judgment, professionalism, and the ability to handle confidential and sensitive information with discretion.
• Commitment to delivering exceptional internal and external client service while driving continuous process improvement.

Responsibilities

• Lead, coach, and develop a team of Client Account Specialists, providing training, mentoring, and day-to-day support.
• Partner closely with attorneys and business professionals to manage client billing, collections, and account management activities.
• Oversee the preparation, review, and timely distribution of client invoices, ensuring accuracy and compliance with Firm policies and client billing guidelines.
• Manage month-end billing activities, monitor work in progress, and ensure deadlines are consistently met.
• Collaborate with attorneys to resolve billing inquiries, implement special billing arrangements, and address complex client requirements.
• Work closely with the eBilling team, Rate Analysts, and other Finance & Accounting professionals to support electronic billing, rate management, and client account maintenance.
• Analyze billing activity, prepare management reports, identify trends, and recommend process improvements that enhance efficiency and client service.
• Review client accounts to ensure matters are appropriately maintained, transferred, or closed when necessary.
• Foster strong relationships with attorneys through regular in-person collaboration in the Seattle office, serving as a responsive and trusted resource.
• Participate in departmental initiatives and projects that support operational excellence and continuous improvement.

Skills

Team leadership

Billing & client accounting

Analytical skills

Communication skills

Attention to detail

Project management

Education

Bachelor's degree in Accounting/Finance

Tools

Aderant (Classic/Expert/BillBlast)

Job description

Arnold & Porter LLP is seeking an experienced Client Account Manager for its Seattle office. This hybrid leadership role oversees a team of Client Account Specialists, partnering with attorneys to manage client billing, invoicing, collections, and account management.

You will ensure accuracy and compliance with firm policies, lead month-end activities, and drive process improvements while maintaining strong client relationships in a fast-paced environment.