Client Account Manager- law firm - Seattle

R W Group; Washington (District of Columbia); Hybrid; USD 130,000 - 175,000; Full time

Benefits offered by this job

Health insurance

Discretionary annual bonus

Job summary

R & W Group is seeking a Client Account Manager in Seattle for a hybrid leadership role. You will supervise a team of Client Account Specialists and partner with attorneys to manage client billing, collections, and account management.

The position focuses on accuracy, efficiency, and compliance in the firm\'s billing processes while delivering exceptional client service. The role emphasizes collaboration with eBilling and Finance teams, overseeing month-end activities, and driving process

Qualifications

• Bachelor's degree in Accounting, Finance, or Business.
• Five+ years of experience in billing, client accounting, collections, or financial operations.
• Supervisory or team leadership experience.
• Experience with Aderant systems (Classic, Expert, BillBlast).
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Excellent interpersonal and communication skills with the ability to build relationships.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to delivering exceptional internal and external client service.

Responsibilities

• Lead, coach, and develop a team of Client Account Specialists, providing training and day-to-day support.
• Partner closely with attorneys and professionals to manage client billing, collections, and account activities.
• Oversee preparation, review, and distribution of client invoices with accuracy and compliance.
• Manage month-end billing activities, monitor work in progress, and meet deadlines.
• Collaborate with eBilling, Rate Analysts, and finance staff on billing and rate management.
• Analyze billing activity, prepare management reports, identify trends, and suggest improvements.
• Review client accounts to ensure matters are maintained, transferred, or closed appropriately.
• Foster strong relationships with attorneys through regular in-person collaboration in Seattle.

Skills

Billing

Client accounting

Collections

Financial operations

Leadership

Aderant

Analytical skills

Communication

Multitasking

Education

Bachelor's degree

Tools

Aderant (Classic/Expert/BillBlast)

Job description

Are you a law firm billing professional? Are you in the Seattle, WA area? Would you like to work with one of the top law firms in the US? If so, R & W Group has a great new opportunity! One of our favorite law firm clients is looking for a Client Account Manager to join their Seattle office. This hybrid leadership role is ideal for an accomplished billing or client accounting professional who thrives in a collaborative, client-focused environment and is passionate about leading teams, improving processes, and delivering exceptional service.

As a Client Account Manager, you would oversee the daily operations of a team of Client Account Specialists while serving as a trusted business partner to attorneys and firm leadership. You would play an integral role in ensuring the accuracy, efficiency, and compliance of the Firm's billing processes while building strong relationships across the organization.

Key Responsibilities

• Lead, coach, and develop a team of Client Account Specialists, providing training, mentoring, and day-to-day support.
• Partner closely with attorneys and business professionals to manage client billing, collections, and account management activities.
• Oversee the preparation, review, and timely distribution of client invoices, ensuring accuracy and compliance with Firm policies and client billing guidelines.
• Manage month-end billing activities, monitor work in progress, and ensure deadlines are consistently met.
• Collaborate with attorneys to resolve billing inquiries, implement special billing arrangements, and address complex client requirements.
• Work closely with the eBilling team, Rate Analysts, and other Finance & Accounting professionals to support electronic billing, rate management, and client account maintenance.
• Analyze billing activity, prepare management reports, identify trends, and recommend process improvements that enhance efficiency and client service.
• Review client accounts to ensure matters are appropriately maintained, transferred, or closed when necessary.
• Foster strong relationships with attorneys through regular in-person collaboration in the Seattle office, serving as a responsive and trusted resource.
• Participate in departmental initiatives and projects that support operational excellence and continuous improvement.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or equivalent professional experience.
• Five or more years of progressive experience in billing, client accounting, collections, or financial operations, preferably within a law firm or professional services environment.
• Previous supervisory or team leadership experience with a demonstrated ability to coach, develop, and motivate others.
• Experience working with financial management systems; knowledge of Aderant (Classic, Expert, and BillBlast) is preferred.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent interpersonal and communication skills with the ability to build productive relationships across all levels of the organization.
• Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
• Sound judgment, professionalism, and the ability to handle confidential and sensitive information with discretion.
• Commitment to delivering exceptional internal and external client service while driving continuous process improvement.

Solid compensation ($130 - $175k, depending upon experience). The firm may provide a discretionary bonus annually. Great benefits including health insurance.