Senior Clerical Assistant - Economic Services

Cumberland County; Fayetteville (NC); On-site; USD 27,000 - 36,000; Full time

Job summary

Cumberland County Department of Social Services is seeking a Clerical Support in the Economic Services Division to provide essential front-line administrative help.

The role involves handling customer tracking, document scanning, filing, mail distribution, and maintaining spreadsheets and equipment while ensuring courteous service to clients. You will work in a collaborative team focusing on efficient service delivery.

Qualifications

• Graduation from high school and at least one year of office assistant/secretarial experience, or an equivalent combination.
• Strong knowledge of office procedures, record keeping and basic mathematics.
• Ability to learn guidelines and operate various office equipment.

Responsibilities

• Scan documents into the system and maintain records.
• Direct customers to the appropriate section and collect information to sign them in to programs.
• Type correspondence, distribute mail, and file documents.
• Check timesheets and process finance requisition forms.
• Maintain and reconcile Excel spreadsheets and logs.
• Keep workrooms organized and perform minor repairs on copiers.
• Provide courteous service to the public.

Skills

Office procedures

Filing and record keeping

Proofreading and spelling

Customer service

Use of office equipment

Timekeeping & timesheets

Data entry / Excel spreadsheets

Routing inquiries

Balancing figures

Coordinate support staff

Education

High school diploma

1 year office assistant/secretarial experience

Job description

Cumberland County Department of Social Services is seeking a Clerical Support in the Economic Services Division to provide essential front-line administrative help.

The role involves handling customer tracking, document scanning, filing, mail distribution, and maintaining spreadsheets and equipment while ensuring courteous service to clients. You will work in a collaborative team focusing on efficient service delivery.