Processing Assistant III

Cumberland County; Fayetteville (NC); On-site; USD 27,000 - 36,000; Full time

Job summary

Cumberland County Department of Social Services is seeking a Clerical Support in the Economic Services Division to provide essential front-line administrative help.

The role involves handling customer tracking, document scanning, filing, mail distribution, and maintaining spreadsheets and equipment while ensuring courteous service to clients. You will work in a collaborative team focusing on efficient service delivery.

Qualifications

• Graduation from high school and at least one year of office assistant/secretarial experience, or an equivalent combination.
• Strong knowledge of office procedures, record keeping and basic mathematics.
• Ability to learn guidelines and operate various office equipment.

Responsibilities

• Scan documents into the system and maintain records.
• Direct customers to the appropriate section and collect information to sign them in to programs.
• Type correspondence, distribute mail, and file documents.
• Check timesheets and process finance requisition forms.
• Maintain and reconcile Excel spreadsheets and logs.
• Keep workrooms organized and perform minor repairs on copiers.
• Provide courteous service to the public.

Skills

Office procedures

Filing and record keeping

Proofreading and spelling

Customer service

Use of office equipment

Timekeeping & timesheets

Data entry / Excel spreadsheets

Routing inquiries

Balancing figures

Coordinate support staff

Education

High school diploma

1 year office assistant/secretarial experience

Job description

This position is located in the Clerical Support Team, Economic Services Division.

Position is responsible for providing clerical support to the Economic Services Branch. This employee will be responsible for customer tracking, scanning documents in the system, maintaining the workrooms, obtaining information from customers in order to sign them in to the appropriate program, directing customers within the agency to the proper section, typing correspondence, distributing mail, checking timesheets, ordering and distributing supplies, making copies, filing, maintaining and performing minor repairs on copiers, processing finance requisition forms, logging information and maintaining excel spreadsheets and is expected to deal effectively with the public.

If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2595.

Minimum Education & Experience Required

Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience.

Knowledge, Skills, and Abilities

• General knowledge of office or work unit procedures, methods and practices.
• General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread.
• General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment.
• Ability to learn and apply a variety of guidelines.
• Ability to use a variety of office equipment.
• Ability to work with people with courtesy and tact.
• Ability to screen communications based on predetermined guidelines to independently respond or route inquiries.
• Ability to record and compile information based on general guidelines.
• Ability to gather and give information and instructions regarding the work process or procedures.
• Ability to balance and reconcile figures.
• May require ability to coordinate work of other support staff, student workers or volunteers.
• Ability to learn to use specialized office equipment.

Conditions of Employment

• The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
• Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
• Has or is able to obtain a valid North Carolina's driver's license.
• Law enforcement background check is required.
• This position will require assisting in emergency and/or disaster situations.
• The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.
• Educational transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

Mission

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

Vision

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.