Senior Claims Team Lead – Liability & Quality Oversight

Sedgwick Claims Management Services Ltd; Florida; On-site; USD 80,000 - 110,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking a Claims Team Lead in the United States. You will supervise multiple examiner teams on liability claims, monitor workloads, and provide expert direction on adjudication and reports.

The role requires ensuring quality, timely action, and client communication while maintaining regulatory compliance. The position emphasizes leadership, training, and process improvement across product lines, with opportunities to influence outcomes and client

Qualifications

• Bachelor's degree preferred; licenses as applicable.
• Six years claims experience with two years supervisory experience.
• Strong knowledge of claims management processes and client expectations.

Responsibilities

• Supervise multiple teams of examiners and staff for liability claims.
• Monitor workloads, provide training, and direct examiner reports.
• Maintain diaries and monitor high exposure or complex claims.
• Review reserves and ensure quality and compliance.
• Maintain professional client relationships and support continuous improvement.

Skills

Claims management processes

Oral and written communication

Presentation skills

Leadership

Analytical skills

Teamwork

Deadline management

Microsoft Office proficiency

Education

Bachelor's degree

Licenses as required

Professional certifications relevant to line of business

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd is seeking a Claims Team Lead in the United States. You will supervise multiple examiner teams on liability claims, monitor workloads, and provide expert direction on adjudication and reports.

The role requires ensuring quality, timely action, and client communication while maintaining regulatory compliance. The position emphasizes leadership, training, and process improvement across product lines, with opportunities to influence outcomes and client