Senior Claims Support Specialist

Brookfield Wealth Solutions, Ltd; Omaha (NE); On-site; USD 61,000 - 71,000; Full time

Job summary

We are looking for a highly capable Senior Claims Assistant to join our team and work from our Omaha office. This 100% in-office role reports to a Claims Support Supervisor and supports Workers’ Compensation Claims Adjusters with clerical tasks and customer service.

Candidates must have a high school diploma (or equivalent) with related experience, excellent typing, and strong English communication. Richmond/VA presence is optional for this role.

Qualifications

• High school diploma or equivalent plus 6 years of relevant work experience, or vocational/technical education with relevant experience.
• Very accurate typing at least 50 wpm and clear telephone communication.
• Strong English reading/writing/speaking skills and sound attention to detail.
• Ability to manage time, work in a team, and deliver results with accountability.

Responsibilities

• Provide clerical support to a nationwide team of claims adjusters and manage check processing and forms.
• Enter claim data and policy information to keep records accurate.
• Handle inbound calls, emails, letters, and outgoing mail to support customers.
• Review claims for payments, verify dates and check numbers, research financial details.
• Coordinate Escheatment and review outstanding checks across systems.

Skills

Typing 50 wpm

Telephone communication

English fluency

Attention to detail

Time management

Team player

Accountability

Execution and results focus

Active listening

Education

High school diploma or equivalent

Vocational or technical education

Bachelor’s degree (preferred)

Spanish fluency (preferred)

Tools

MS Office Suite

Job description

We are looking for a highly capable Senior Claims Assistant to join our team and work from our Omaha office. This 100% in-office role reports to a Claims Support Supervisor and supports Workers’ Compensation Claims Adjusters with clerical tasks and customer service.

Candidates must have a high school diploma (or equivalent) with related experience, excellent typing, and strong English communication. Richmond/VA presence is optional for this role.