Senior Claims Supervisor: Lead, Guide & Optimize

The Jacobson Group; New Orleans (LA); On-site; USD 108,000 - 132,000; Full time

Job summary

The Jacobson Group in New Orleans, LA is seeking a Claims Supervisor to lead a specialized unit within the claims department. You will supervise claim examiners, technical assistants, and external adjusters to ensure accurate, timely processing across dwelling, homeowners, liability, and commercial property lines.

You will provide technical guidance, review and settle claims within staff limits or above, manage reserves, and uphold company policies and confidentiality.

Qualifications

• 5+ years of property and/or casualty claims experience.
• Bachelor’s Degree preferred.
• Deep understanding of claims operations and laws/regulations.
• Strong analytical, decision-making and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Word and Excel.
• Ability to prioritize and multi-task under pressure.
• Field work including climbing ladders and crawling through small spaces.

Responsibilities

• Supervise claim representatives handling dwelling, homeowners, liability and commercial property lines.
• Review claims and provide technical direction and ongoing guidance.
• Ensure and monitor accurate reserve patterns for each claim.
• Review and authorize claim settlements exceeding staff limits.
• Manage an effective diary system to ensure timely claims handling.
• Complete file audits to ensure adherence to company policies and procedures.
• Communicate relevant information to staff to facilitate workflow and performance.
• Lead hiring, training, development and performance evaluations for direct reports.
• Collaborate with legal counsel, vendors and internal departments for successful claim resolution.
• Support process improvement initiatives and identify ways to streamline operations.

Skills

Claims leadership

Analytical thinking

Communication skills

MS Excel skills

Education

Bachelor's Degree (preferred)

Job description

The Jacobson Group in New Orleans, LA is seeking a Claims Supervisor to lead a specialized unit within the claims department. You will supervise claim examiners, technical assistants, and external adjusters to ensure accurate, timely processing across dwelling, homeowners, liability, and commercial property lines.

You will provide technical guidance, review and settle claims within staff limits or above, manage reserves, and uphold company policies and confidentiality.