Senior Claims Strategy Analyst: Litigation & Settlements

Royal Caribbean Group; Miami (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Royal Caribbean Group invites applications for a Senior Analyst, Claims Management, based in Miami. The role focuses on independently investigating, evaluating, and resolving complex passenger claims for Royal Caribbean International and Celebrity Cruises, including personal injury matters, with a focus on strategy, negotiation, and collaboration with in-house and outside counsel.

The ideal candidate will have extensive claims handling and litigation support experience, exceptional negotiation

Qualifications

• Bachelor's degree or four-year equivalent preferred with 5+ years in claims handling or related fields.
• Ability to travel 10% and maintain a flexible schedule.
• Strong written and verbal communication with guests, attorneys, and stakeholders.

Responsibilities

• Investigate and resolve complex passenger claims, including high-exposure personal injury cases.
• Develop claim strategies, negotiate settlements, and assist in litigation with counsel.
• Identify trends, maintain claim reserves, and support process improvements across teams.

Skills

Claims handling

Negotiation

Litigation support

Risk analysis

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Claims management systems

Microsoft Office

Job description

Royal Caribbean Group invites applications for a Senior Analyst, Claims Management, based in Miami. The role focuses on independently investigating, evaluating, and resolving complex passenger claims for Royal Caribbean International and Celebrity Cruises, including personal injury matters, with a focus on strategy, negotiation, and collaboration with in-house and outside counsel.

The ideal candidate will have extensive claims handling and litigation support experience, exceptional negotiation