Marine Claims Manager Lead Crew & Guest Team

The Walt Disney Company; Celebration (FL); On-site; USD 112,000 - 150,000; Full time

Job summary

Disney Cruise Line in Celebration, Florida seeks a Manager of Claims to lead a Crew and Guest Claims team, partnering with Marine Claims leadership to set and execute strategies while ensuring excellent guest experiences and brand integrity.

This role includes onboarding, coaching, stakeholder management onboard and shoreside, and handling complex investigations and subrogation. The successful candidate will supervise claims adjusters and drive timely, cost-effective resolutions.

Qualifications

• Florida 520 or 620 All-Lines Adjusters’ License with the State of Florida in good standing.
• 3+ years of experience leading a team of professionals.
• Demonstrated ability to effectively lead a team, providing training, support, development and coaching
• Ability to manage high level of complexity with degree of independence, balancing the need for collaboration with minimal supervision.
• Capable of working under deadline pressures while handling multiple priorities, with strong organizational skills and attention to detail
• Proficient at reviewing and understanding business challenges with goal of recommending best practices and process improvements
• Appropriately influence business results through negotiation, persuasion and personal presence
• Foster and maintain positive relationships with key stakeholders, partners, vendors, and regulatory agencies
• Demonstrated ability to work in a paperless claims environment
• Ability to handle confidential information
• Effective communicator for difficult concepts and capable of negotiating with others that have different points of view
• Proven ability to manage conflict, and the courage to challenge organizational thinking.
• Ability to interface effectively at all levels in the company

Responsibilities

• Lead, support, and coach Claims Adjusters
• Collaborate with Marine Claims leadership to set, implement and achieve department goals and strategies
• Onboard and train new Claims Representatives
• Foster and maintain positive relationships with key stakeholders including operational partners both shoreside and shipboard, excess carrier, Legal, and Security
• Oversight of investigations, including crew medical sign off claims, liability of bodily injury, property damage, and subrogation claims
• Review of claim files in accordance with department operating guidelines, with focus for timeliness, accuracy, and action-planning that will bring files to successful and cost-effective resolution
• Partner with the Legal Department in review of lawsuits / arbitration
• Chair specific project teams which focus on the execution of key business objectives for the Marine Claims team
• Maintain Operating Guidelines for the team, including coordination with Guest Claims and Crew Claims teams to ensure seamless processes amongst the teams

Skills

Leadership

Team coaching

Claims management

Stakeholder collaboration

Negotiation

Education

Bachelor’s Degree in Business, Risk Management, or related field

Tools

Business Objects

SeaWare

Seacare

Fidelio

DCLIMS CARS

Job description

Disney Cruise Line in Celebration, Florida seeks a Manager of Claims to lead a Crew and Guest Claims team, partnering with Marine Claims leadership to set and execute strategies while ensuring excellent guest experiences and brand integrity.

This role includes onboarding, coaching, stakeholder management onboard and shoreside, and handling complex investigations and subrogation. The successful candidate will supervise claims adjusters and drive timely, cost-effective resolutions.