Senior Claims Resolution Specialist Bodily Injury

Liberty Mutual Insurance; Tucson (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Claims Manager to oversee and resolve claims while providing exceptional service to policyholders. This role involves managing moderate to complex claims, investigating coverage and liability, and preparing for trials and hearings. The ideal candidate will possess strong communication, analytical, and negotiation skills, along with a solid understanding of legal liability and insurance policy coverage. This position offers opportunities for remote work, especially for applicants in Tucson and Phoenix, and emphasizes the importance of training and attendance. Join a purpose-driven organization committed to employee growth and career development.

Qualifications

• Strong communication, negotiation, and investigative skills are essential.
• Bachelor's degree or equivalent experience with 3+ years in claims management.

Responsibilities

• Manage and resolve claims, ensuring quality service to policyholders.
• Investigate and evaluate coverage, liability, and damages for claims.

Skills

Written and Oral Communication Skills

Interpersonal Skills

Analytical Skills

Negotiation Skills

Investigative Skills

Customer Service Experience

Education

Bachelor's Degree or Equivalent Experience

Job description

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Manages, investigates and resolves claims and assists in providing prompt and quality service to policyholders for moderate severity and/or complex claims.

Applicants who reside within a 50 miles radius of the Chandler, AZ office, you will have the opportunity to go into the office a minimum of 2 days per month.

For applicants who reside in Phoenix, AZ and Tucson, AZ, you will have the opportunity to work fully remote. Other Arizona applicants may also be considered.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Responsibilities:

• Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
• Confers with trial counsel and prepares trial reports.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
• Responds to various written and telephone inquiries including status reports.
• Ensures adequacy of reserves.
• Recommends reserve increases on cases in excess of authority.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Updates files and provides comprehensive reports as required.
• Responsible for managing the practices and billing activities of outside and in-house counsel.

Qualifications

• Strong written and oral communications skills required.
• Strong interpersonal, analytical, negotiation and investigative skills required.
• Customer service experience preferred.
• Strong competency of legal liability, general insurance policy coverage and State Tort Law.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 3 years of directly related experience.
• Ability to obtain proper licensing as required.

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people