Remote Senior Claims Resolution Specialist, Bodily Injury

Liberty Mutual Insurance; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance company is seeking a Senior Claims Resolution Specialist to manage and resolve auto and homeowner's bodily injury claims. This role involves investigating claims, collaborating with legal counsel, and ensuring quality service to policyholders. Ideal candidates will have strong communication and negotiation skills, along with relevant experience in personal lines casualty and litigation. The position requires attendance at the office two days per month for those near Chandler, AZ.

Qualifications

• At least 3 years of experience in Personal Lines Third Party Auto Casualty.
• At least 3 years of Litigation experience.

Responsibilities

• Manage, investigate, and resolve claims including evaluating coverage and liability.
• Prepare for and attend trials, hearings, and conferences.
• Communicate with policyholders and gather information.

Skills

Communication

Negotiation

Analytical

Investigative

Education

Bachelor's degree

Job description

Pay Philosophy

The typical starting salary range for this role depends on skills, experience, education, certifications, and location. The full salary range reflects the competitive market value across the nation and offers opportunities for growth as employees develop within the role. Some roles may include additional compensation such as commissions or bonuses, based on the specific role's plan.

Job Description

Personal Lines Casualty is hiring a Senior Claims Resolution Specialist to manage attorney-represented and litigated auto and homeowner's bodily injury claims. The role involves managing, investigating, and resolving claims, providing prompt and quality service to policyholders for claims of mild to moderate severity and complexity.

Location Preferences

• Applicants preferred to reside in the Pacific or Mountain time zones.
• Candidates within 50 miles of Chandler, AZ, must attend the office 2 days per month.

Training and Attendance

Training is essential for success, requiring reliable attendance and active engagement during training sessions.

Eligibility Restrictions

Excluded states include Alaska, California, Idaho, and Washington.

Responsibilities:

1. Manage, investigate, and resolve claims, including evaluating coverage, liability, damages, and settling claims within authority limits.
2. Identify suspicious claims and refer them to SIU; seek opportunities for third-party subrogation.
3. Prepare for and attend trials, hearings, and conferences; report status to management.
4. Collaborate with trial counsel and prepare reports.
5. Communicate with policyholders, witnesses, and claimants to gather information and advise on actions.
6. Respond to inquiries and provide status updates.
7. Ensure reserves are adequate and recommend increases when necessary.
8. Maintain the security of financial processing and sensitive claim information.
9. Update files and generate reports as needed.
10. Manage practices and billing activities of outside and in-house counsel.

Preferred Qualifications:

• At least 3 years of experience in Personal Lines Third Party Auto Casualty.
• At least 3 years of Litigation experience.

Qualifications:

• Excellent written and oral communication skills.
• Strong interpersonal, analytical, negotiation, and investigative skills.
• Customer service experience is a plus.
• Solid understanding of legal liability, insurance policies, and State Tort Law.
• Typically requires a Bachelor's degree or equivalent experience with at least 3 years of related work.
• Ability to obtain necessary licensing.

About Us

Liberty Mutual is committed to fostering an inclusive environment where employees from diverse backgrounds can thrive. We offer comprehensive benefits, continuous learning opportunities, and support for professional growth. We believe in progress through security and care, helping people embrace today and pursue tomorrow confidently. We are dedicated to diversity, equity, and inclusion, with various Employee Resource Groups to promote community and engagement. We value integrity, hard work, and commitment, providing benefits to support your well-being. Learn more about our benefits at https://LMI.co/Benefits. Liberty Mutual is an equal opportunity employer and prohibits discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other protected class under law.