Remote Senior Claims Resolution Specialist, Bodily Injury

The Liberty Mutual Foundation; Marlton (NJ); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Claims Resolution Specialist to manage attorney-represented auto and homeowner's claims. This role involves investigating and resolving claims, ensuring quality service to policyholders, and requires strong communication and analytical skills. Ideal candidates will have a Bachelor's degree and experience in personal lines casualty and litigation.

Qualifications

• 3+ years of experience in Personal Lines Third Party Auto Casualty.
• 3+ years of Litigation experience.

Responsibilities

• Manage, investigate, and resolve claims including evaluating coverage and liability.
• Prepare for and attend trials and hearings.
• Communicate with policyholders and gather information.

Skills

Communication

Negotiation

Analytical

Investigative

Education

Bachelor's degree

Job description

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value across the national market and offers opportunities for growth within the role. Some roles may include additional compensation such as commissions and bonuses, which vary based on specific plans.

Description

Personal Lines Casualty is hiring a Senior Claims Resolution Specialist to manage attorney-represented and litigated auto and homeowner's bodily injury claims. This role involves managing, investigating, and resolving claims, as well as providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims.

Applicants are preferred to reside in the Pacific or Mountain time zones.

Candidates residing within 50 miles of our Chandler, AZ office are required to attend the office 2 days per month.

Training is essential for success, and reliable attendance during training is mandatory.

Excluded states from eligibility include: Alaska, California, Idaho, and Washington.

Responsibilities:

1. Manage, investigate, and resolve claims, including evaluating coverage, liability, damages, and settling claims within authority limits.
2. Identify suspicious claims, refer to SIU, and seek opportunities for third-party subrogation.
3. Prepare for and attend trials, hearings, and conferences; report to management on the status.
4. Coordinate with trial counsel and prepare trial reports.
5. Communicate with policyholders, witnesses, and claimants to gather information and advise on actions.
6. Respond to inquiries and provide status updates.
7. Ensure reserves are adequate and recommend increases when necessary.
8. Maintain the security of financial processing and claim information.
9. Update files and generate reports as needed.
10. Manage practices and billing activities of outside and in-house counsel.

Preferred Qualifications:

• 3+ years of experience in Personal Lines Third Party Auto Casualty.
• 3+ years of Litigation experience.

Qualifications:

• Strong written and oral communication skills.
• Interpersonal, analytical, negotiation, and investigative skills.
• Customer service experience preferred.
• Knowledge of legal liability, insurance policy coverage, and State Tort Law.
• Typically requires a Bachelor's degree or equivalent experience with at least 3 years of related work.
• Ability to obtain necessary licensing.

About Us

Liberty Mutual is committed to fostering an inclusive environment where employees can build meaningful careers. We support diversity through relationships, benefits, and learning opportunities. Our mission is to provide protection for the unexpected with care, helping people embrace today and pursue tomorrow confidently.

We value integrity, hard work, and commitment, offering benefits that support well-being. Learn more about our benefits at https://LMI.co/Benefits.

Liberty Mutual is an equal opportunity employer, promoting diversity and inclusion. Discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other protected basis is not tolerated.