Remote Senior Claims Resolution Specialist, Bodily Injury

Liberty Mutual Insurance; Chandler (AZ); Remote; USD 66,000 - 125,000; Full time

Job summary

A leading insurance company is seeking a Remote Senior Claims Resolution Specialist to manage and resolve bodily injury claims. This role involves investigating claims, preparing for trials, and communicating with various stakeholders. Ideal candidates will have strong analytical and negotiation skills, along with a Bachelor's degree and relevant experience. Join a purpose-driven organization that values diversity and offers comprehensive benefits.

Qualifications

• 3+ years of Personal Lines Third Party Auto Casualty experience.
• 3+ years of Litigation experience.

Responsibilities

• Manages, investigates, and resolves claims.
• Prepares for and attends trials, hearings, and conferences.
• Communicates with policyholders, witnesses, and claimants.

Skills

Communication

Negotiation

Analytical

Investigative

Education

Bachelor's degree

Job description

Remote Senior Claims Resolution Specialist, Bodily Injury

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Liberty Mutual Insurance provided pay range

This range is provided by Liberty Mutual Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$66,000.00/yr - $125,000.00/yr

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Personal Lines Casualty is currently hiring for a Senior Claims Resolution Specialist to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims.

Applicants are preferred to live in the Pacific or Mountain time zones.

Candidates who reside within 50 miles of our Chandler, AZ office, will be required to go into the office 2 days per month.

Training is a critical component to your success and that success starts with reliable attendance.

Attendance and active engagement during training is mandatory.

The following states are excluded from eligibility: Alaska, California, Idaho and Washington.

Responsibilities

• Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
• Confers with trial counsel and prepares trial reports.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
• Responds to various written and telephone inquiries including status reports.
• Ensures adequacy of reserves.
• Recommends reserve increases on cases in excess of authority.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Updates files and provides comprehensive reports as required.
• Responsible for managing the practices and billing activities of outside and in-house counsel.
  
  

Preferred Qualifications

• 3+ years of Personal Lines Third Party Auto Casualty experience
• 3+years of Litigation experience
  
  

Qualifications

• Strong written and oral communications skills required.
• Strong interpersonal, analytical, negotiation and investigative skills required.
• Customer service experience preferred.
• Strong competency of legal liability, general insurance policy coverage and State Tort Law.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 3 years of directly related experience.
• Ability to obtain proper licensing as required.
  
  

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

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