Senior Claims Quality Improvement Strategist

Argonaut Management Services, Inc; Omaha (NE); On-site; USD 80,000 - 110,000; Full time

Job summary

Farm Family is seeking a Senior Quality Improvement Specialist to join our Omaha office, with flexibility for Albany, Chicago, LA, NYC, or Richmond offices. The role focuses on data-driven claim audits to evaluate handling and outcomes against standards, providing feedback and driving improvements across the claims organization.

The position is 100% in-office, requiring strong communication and analytical skills, plus experience in auto/BI/liability claims and proficiency with audit platforms.

Qualifications

• Bachelor's degree from an accredited university required; two+ years auto/BI/liability/PIP claims experience.
• Ability to translate Quality Audit findings into measurable improvements and training priorities.
• Excellent written and verbal communication skills and customer service focus.
• Proficient in MS Office; ability to work independently and meet timelines.

Responsibilities

• Conduct data-driven claim audits and document results within established timelines.
• Evaluate claim files for adherence to enterprise standards and gaps in outcomes.
• Analyze audit results to identify trends and opportunities for improvement.
• Translate audit findings into training, process improvements, and actions.
• Escalate critical findings and provide immediate feedback to leadership.
• Participate in internal calibration activities to ensure scoring consistency.
• Support leadership with training initiatives and process improvements.
• Demonstrate exceptional customer service and professional excellence.
• Show passion for data analysis and continuous improvement.

Skills

General liability claims knowledge

Customer service focus

Data analysis

Written and verbal communication

MS Office proficiency

Education

Bachelor's degree from an accredited university

Tools

Guidewire

Athenium auditing

CCC

MS Office

Job description

Farm Family is seeking a Senior Quality Improvement Specialist to join our Omaha office, with flexibility for Albany, Chicago, LA, NYC, or Richmond offices. The role focuses on data-driven claim audits to evaluate handling and outcomes against standards, providing feedback and driving improvements across the claims organization.

The position is 100% in-office, requiring strong communication and analytical skills, plus experience in auto/BI/liability claims and proficiency with audit platforms.