Senior Auto Claims Quality Improvement Lead

Farm Family; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Job summary

Farm Family in Omaha is seeking a Senior Quality Improvement Specialist to conduct data-driven claim audits and drive improvements in claims quality. This is a 100% in-office role, with potential flexibility for Albany or Chicago locations per corporate needs.

You will evaluate claim files, collaborate with leadership on training initiatives, and translate audit findings into actionable process changes while upholding enterprise standards and regulatory requirements.

Qualifications

• Minimum of two years of auto, bodily injury, liability, or PIP handling experience.
• Bachelor’s degree required; two or more insurance designations or four additional years of related experience may substitute.
• Excellent written and verbal communication; strong execution and problem-solving.

Responsibilities

• Conduct data-driven claim audits within established timelines.
• Evaluate claim files for adherence to enterprise standards and quality expectations.
• Translate audit findings into training, process improvements, and performance actions.
• Escalate critical findings and provide feedback to leadership when urgent action is needed.

Skills

Quality audits

Claims knowledge

Data analysis

Communication

Independent work

Education

Bachelor's degree

Insurance designations

Tools

Guidewire

Athenium

CCC

MS Office

Job description

Farm Family in Omaha is seeking a Senior Quality Improvement Specialist to conduct data-driven claim audits and drive improvements in claims quality. This is a 100% in-office role, with potential flexibility for Albany or Chicago locations per corporate needs.

You will evaluate claim files, collaborate with leadership on training initiatives, and translate audit findings into actionable process changes while upholding enterprise standards and regulatory requirements.