Senior Quality & Claims Improvement Specialist

Brookfield Wealth Solutions, Ltd; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits program

Professional development opportunities

Job summary

Farm Family, based in Omaha, seeks a Senior Quality Improvement Specialist to join our claims team on-site. The role focuses on data-driven audits of Handlers’ files to ensure adherence to enterprise standards and quality expectations.

You will drive training and process improvements and collaborate with leadership to deliver timely corrective actions. The position emphasizes strong analytical skills, excellent communication, and a customer-focused approach to elevate claims quality and

Qualifications

• Bachelor’s degree required; two years of auto, bodily injury, liability, or PIP experience.
• Strong business acumen and ability to translate findings into action.
• Excellent written and verbal communication skills.
• Proficient in MS Office and related software.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Conduct and document data-driven claim audits in the designated system within timelines.
• Evaluate claim files for adherence to standards and identify gaps in outcomes.
• Analyze audit results and perform trend-focused audits to uncover improvements.
• Translate audit findings into training, process changes, and performance actions.
• Escalate critical findings and provide feedback to leadership when urgent action is needed.
• Collaborate with Quality team to ensure scoring consistency and calibration.

Skills

Data analysis

Quality audits

Communication skills

MS Office

Independent work

English fluency

Education

Bachelor’s degree

Tools

Guidewire

Athenium

Job description

Farm Family, based in Omaha, seeks a Senior Quality Improvement Specialist to join our claims team on-site. The role focuses on data-driven audits of Handlers’ files to ensure adherence to enterprise standards and quality expectations.

You will drive training and process improvements and collaborate with leadership to deliver timely corrective actions. The position emphasizes strong analytical skills, excellent communication, and a customer-focused approach to elevate claims quality and