Senior Claims Operations Leader

Acorn Claims, LLC; Idaho; On-site; USD 90,000 - 140,000; Full time

Job summary

Acorn Claims, LLC is seeking a seasoned Claims Manager to lead field and desk operations across multiple teams in a fast-paced property claims environment. The role focuses on developing staff, delivering high-quality customer service, and driving process improvements.

You will mentor team members, manage KPI-driven performance, and collaborate with carriers, brokers, and policyholders to ensure timely, fair resolutions.

Qualifications

• Minimum 5–7 years property claim management experience.
• Current Home State Adjuster All Lines License.
• Experience with XactAnalysis.
• Xactimate proficiency required (minimum 3 years).
• Proficient with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Provide daily leadership of the teams within the claims department.
• Oversee the end-to-end lifecycle of claim processes from initial contact to closure.
• Review KPI performance and implement action plans for underperforming areas.
• Oversee adjudication of claims (field and review-based) to ensure timely resolutions.
• Coach and mentor staff and independent adjusters; participate in process improvements.

Skills

Leadership

Customer service

Communication

Critical thinking

Coaching/training

Team motivation

Problem-solving

Education

Home State Adjuster License

Tools

XactAnalysis

Symbility

Xactimate

Microsoft Office

Job description

Acorn Claims, LLC is seeking a seasoned Claims Manager to lead field and desk operations across multiple teams in a fast-paced property claims environment. The role focuses on developing staff, delivering high-quality customer service, and driving process improvements.

You will mentor team members, manage KPI-driven performance, and collaborate with carriers, brokers, and policyholders to ensure timely, fair resolutions.